WESTFORD, Mass.--(BUSINESS WIRE)--April 4, 2006--NetScout Systems,
Inc. (NASDAQ: NTCT), a leading provider of application and network
performance management solutions, today announced that it has received
a second consecutive NorthFace ScoreBoard Award for excellence in
customer satisfaction from the Omega Management Group. NetScout earned
the award based on best-in-class customer satisfaction ratings from
its user base throughout 2005.
Omega, recognized experts in customer loyalty management programs,
gives NorthFace ScoreBoard awards to companies whose customers give
satisfaction ratings of 4.0 or higher out of a possible 5.0 in surveys
on key areas of customer service. Omega's market research indicates
that achieving a 4.0 rating or above over an extended period of time
is clear evidence of customer loyalty. Consistent satisfaction at this
level essentially locks-in profitable long-term customer relationships
and significantly raises the bar for competitors.
NetScout achieved best-in-class ratings in the customer support
category based on its technical support team's responsiveness,
communications, expertise, professional attitude, and overall
relationship with customers. NetScout's sales team was similarly
recognized for its excellence in the sales process category this year,
based on its responsiveness and availability, expertise, setting
appropriate product expectations, and overall relationships with
customers.
During Omega's semi-annual surveys of NetScout's user base,
customers can offer suggestions about what they'd like NetScout to
change in their business relationship, product features, training and
documentation. NetScout also leverages the survey to review
relationships with specific customers, and customers send their
feedback on company performance directly to NetScout executives.
"To win this award NetScout not only demonstrated exemplary
service through its own customers' ratings, but also a firm commitment
to exceeding customer expectations," said John Alexander Maraganis,
president & CEO of Omega. "This award, especially for the second
consecutive year, is clear proof that NetScout is executing well on
its commitment to superior customer satisfaction."
"We thank our customers for this honor and for recognizing all of
our employees' efforts to better serve their needs," said June Nugent,
director of Knowledge Resources who leads the Customer Satisfaction
program for NetScout. "The Omega survey serves a vital purpose for
NetScout: to consistently measure our ongoing relationship with the
users of our performance management solutions. We use the results to
focus on what we need to address and improve for our customers every
step of the way."
NetScout will receive their award at Omega's annual Symposium for
Customer Operations & Relationship Exposition (SCORE) Conference
running from June 12-15 in Boston.
About NetScout Systems, Inc.
NetScout Systems, Inc. (NASDAQ: NTCT) is a market leader and
pioneer of integrated network and application performance management
products and solutions that unify performance across the enterprise.
More than 3000 leading companies worldwide have deployed NetScout's
nGenius(R) Performance Management System to increase their return on
infrastructure investments by optimizing the performance of networks
and applications according to business priorities. NetScout is
headquartered in Westford, Mass. and has offices worldwide. Further
information is available at www.netscout.com.
NetScout and the NetScout logo, nGenius, and Quantiva are
registered trademarks of NetScout Systems, Inc. The CDM logo,
MasterCare, Progressive Analytics and the MasterCare logo are
trademarks of NetScout Systems, Inc. Other brands, product names and
trademarks are property of their respective owners. NetScout reserves
the right, at its sole discretion, to make changes at any time in its
technical information and specifications, and service and support
programs.
CONTACT: NetScout Systems, Inc.
Dylan Locsin, 978-614-4113
locsind@netscout.com
http://www.netscout.com
or
Davies Murphy Group, Inc.
Brian Alberti, 781-418-2403
netscout@daviesmurphy.com
SOURCE: NetScout Systems, Inc.