nGenuis Voice | Video Manager Integrates with Microsoft Lync Server
2013 for Real-Time, End-to-End Service Delivery Management of Unified
Communications Services
WESTFORD, Mass.--(BUSINESS WIRE)--Sep. 4, 2013--
NetScout®
Systems, Inc. (NASDAQ: NTCT) today announced nGenuis®Voice | Video
Manager has been qualified for interoperability with Microsoft Lync™.
The integration of nGenius Voice | Video Manager with Microsoft Lync
Server enables real-time, end-to-end performance management of unified
communications (UC) service delivery that combines performance metrics
from endpoints, call path, and other critical UC elements. Together,
NetScout and Microsoft help IT organizations achieve a holistic view of
the Lync service delivery environment to optimize the management of
delivered services, protect the user experience, and reduce the total
cost of IT operations.
Lync makes communications more collaborative and accessible regardless
of a user’s physical location, improving both service quality and
availability – two elements critical to maximizing business value. The
underlying delivery infrastructure for Lync can be complex and is often
comprised of many elements from different vendors distributed across
multiple locations. IT organizations must be able to see all components
across the network and service delivery environment supporting a Lync
deployment in real time to assure the optimal user experience.
nGenius Voice | Video Manager is a UC performance management solution
that delivers always-on visibility into the entire Lync service delivery
infrastructure. nGenius Voice | Video Manager continuously monitors and
analyzes network, infrastructure, and IP communications from Lync
sessions, and provides actionable intelligence about the end-to-end
quality and performance of Lync services. The solution automates and
simplifies the identification and reporting of emerging Lync service
degradations. This allows IT to quickly triage critical issues and
proactively prevent future performance issues before they impact user
experience. Through real-time predictive and historical analysis, IT
organizations are able to reduce their mean time to repair for faster
problem resolution.
“With Lync’s extensibility model, Microsoft enables partners to provide
applications that provide insight into service delivery performance,”
said Jon Morrow, Senior Program Manager for Lync Partner Engineering at
Microsoft. “Having met the requirements for Lync qualification, nGenius
Voice | Video Manager provides customers with a solution that can
maximize the availability and performance of Lync to meet growing
business needs.”
The nGenius solution enables IT organizations to simultaneously manage
the performance and delivery of data and UC services from a unified
platform leveraging common monitoring appliances. The nGenius solution
combines proactive service management with intelligent analytics to
enable IT staff to understand application-level behavior and its impact
on service quality. The solution delivers relevant and contextual
insight into the service delivery environment with unified and
aggregated service views. This provides situational awareness and early
response to help mitigate or prevent service disruptions, and allows IT
to precisely assure the end-to-end delivery of data, voice and
Telepresence services.
“Organizations are making significant investments in unified
communications tools. One of the barriers to successful UC adoption is
service performance that negatively impacts the user experience,” said
Steven Shalita, vice president, marketing, NetScout. “We help customers
implement a true unified service delivery management strategy that
enables customers to lower the total cost of IT operations by managing
the delivery of both business-critical data and UC services. With
NetScout, IT organizations can gain an enterprise-wide perspective of
the UC service delivery environment, enable a better view into actual
user experience, and simplify the end-to-end management of UC service
delivery.”
About NetScout Systems, Inc.
NetScout Systems, Inc. (NASDAQ: NTCT) is the market leader in Unified
Service Delivery Management enabling comprehensive end-to-end network
and application assurance. For 28 years, NetScout has delivered
breakthrough packet-flow technology that provides trusted and
comprehensive real-time network and application performance intelligence
enabling unified assurance of the network, applications and users. These
solutions enable IT staff to predict, preempt and resolve network and
service delivery problems while facilitating the optimization and
capacity planning of the network infrastructure. NetScout nGenius® and
Sniffer® solutions are deployed at more than 20,000 of the world’s
largest enterprises, government agencies, and more than 148 service
providers, on over one million physical and 2,000 virtual network
segments to assure the network, applications, and service delivery to
their users and customers. For more information about NetScout go to http://www.netscout.com.
For more information on nGeniusONE, visit www.ngeniusone.com
NetScout and nGenius are registered trademarks. All other trademarks
are the property of their respective owners.
Source: NetScout Systems, Inc.
NetScout Systems, Inc.
Rebecca Noriega, +1 408-571-5343
Sr.
Public and Analyst Relations Manager
Rebecca.noriega@netscout.com
or
Davies
Murphy Group, Inc.
Joseph Rigoli, +1 781-418-2460
netscout@daviesmurphy.com