Network and Application Performance Management Leader Named Recipient
of Omega’s Prestigious NorthFace ScoreBoard Award for Excellence in
Customer Service and Support
WESTFORD, Mass.--(BUSINESS WIRE)--Mar. 26, 2014--
NetScout Systems, Inc., announced today that it has received the NorthFace
ScoreBoard AwardSM from Omega
Management Group Corp. in recognition of achieving excellence in
customer service and support in 2013.
Omega is an expert in customer experience management (CEM) strategy, and
helps companies boost revenue and profits by consistently exceeding
customer expectations for service quality. Since 2000, the company has
annually conducted the NorthFace ScoreBoard Awards, recognizing
companies that, as rated solely by their own customers, exceeded
expectations in customer satisfaction and loyalty during the prior
calendar year.
“The NorthFace ScoreBoard Award recognizes organizations who not only
offer exemplary customer service, but that also center their existence
on a deep commitment to exceeding customer expectations,” said John
Alexander Maraganis, president & CEO of Omega. “In 2013, more than 250
projects, many international in scope, were judged from scores of
companies based in the U.S. and abroad. The majority of companies are
repeat recipients, which shows that, despite the tough economy,
implementing a CEM strategy is a reliable, proven way to achieve
business success.”
Omega’s methodology measures customer satisfaction and loyalty levels on
a 5-point scale (or equivalent) four times during the year in categories
including technical support, field service, customer service and account
management. NorthFace ScoreBoard Award recipients are companies that,
based solely on survey responses from their own customers, achieved a
score of 4.0 or higher out of a possible 5.0.
“NetScout maintains a very strong focus on customer satisfaction, which
is driven by our commitment to building a high-quality, reliable product
and providing exceptional 24x7, global support to back it up,” said
Michael Szabados, chief operating officer, NetScout. “Our market
leadership is demonstrated by customer satisfaction, and we are
gratified that the strength of our entire organization has enabled us to
deliver quality products with top-tier support which has been
independently validated by Omega.”
About NetScout Systems, Inc.
NetScout Systems, Inc.
(NASDAQ:NTCT) is the market leader in application and network
performance management solutions that enable enterprise and service
provider organizations to assure the quality of the user experience for
business and mobile services. Used by 92 percent of Fortune 100
organizations and more than 165 service providers worldwide, NetScout’s
technology helps these organizations proactively manage service delivery
and identify emerging performance problems, helping to quickly resolve
issues that cause business disruptions or negatively impact users of
information technology. For more information about NetScout, visit www.netscout.com.
NetScout is a registered trademarks. All other trademarks are the
property of their respective owners.
Source: NetScout Systems, Inc.
NetScout Systems, Inc.
Rebecca Noriega, +1 408-571-5343
Sr.
Public and Analyst Relations Manager
Rebecca.noriega@netscout.com
or
Davies
Murphy Group, Inc.
Joseph Rigoli, +1 781-418-2460
netscout@daviesmurphy.com