NETSCOUT Expands World-Class Technical Support to Include On-Site Engineers

06 Aug 2001

WESTFORD, Mass., Aug. 6 /PRNewswire/ -- NetScout Systems, Inc. (Nasdaq: NTCT), the leading provider of network performance management solutions, today introduced MasterCare On-Site Support -- the company's most comprehensive support plan for nGenius customers.

MasterCare On-Site provides large, enterprise customers with a resident customer support engineer to serve as the primary point of contact for technical questions and to assist with the integration of NetScout solutions into complex networks. NetScout's on-site engineers also help network managers plan for future growth and determine how to best optimize nGenius solutions to help meet their demanding network requirements. MasterCare On-site customers also benefit from additional proactive support as resident engineers help identify network performance issues and provide an on-site focus for customer technical support requests.

"Enterprises are turning to NetScout to help them maximize their current network investment and plan network capacity requirements," said Michael Szabados, senior vice president, product operations. "By providing customers with an on-site professional who thoroughly understands their infrastructure, NetScout provides an even stronger link between the customer's environment and NetScout's skilled engineering expertise."

More than 3,000 companies worldwide leverage NetScout solutions to maximize the performance of their network investment. MasterCare On-Site completes NetScout's portfolio of support programs to give these customers an even greater range of options to meet their support needs.

About MasterCare Support Solutions

The MasterCare family of solutions provides a complete set of professional and support services for the installation, configuration, and customization of NetScout's nGenius product suite. MasterCare On-Site Support is available immediately in two-year intervals to all North American MasterCare Platinum or Gold customers.

For a complete overview of NetScout's MasterCare support programs, please visit the Web site at Site_Support/on-site_support.html.

About NetScout Systems

NetScout Systems, Inc. is the leading provider of infrastructure performance management solutions for leading companies and service providers worldwide. NetScout serves approximately half of the Fortune 500 and counts among its customers 3M Corporation,, AT&T Wireless, Bristol-Myers Squibb, Cable & Wireless, Cisco Systems, Computer Sciences Corporation, Exenet Technologies, Fidelity Investments, Intel Online, MCI, Reed Elsevier, Sprint, Sun Microsystems and Webhire. NetScout is headquartered in Westford, Massachusetts and has approximately 350 employees, with offices in North America, Europe and Asia. Further information on the company is available on the World Wide Web at

NetScout is a registered trademark, and the NetScout logo, nGenius, nGenius Application Service Level Manager, nGenius Real-Time Monitor, nGenius Capacity Planner and nGenius Probe are trademarks of NetScout Systems, Inc.

     For Further Information:

     Peggy Flynn
     NetScout Systems
     (978) 614-4113

     Dustin Smith or Dan Sarro
     Schwartz Communications, Inc.
     (781) 684-0770

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SOURCE NetScout Systems, Inc.
Web site: http: //
CONTACT: Peggy Flynn of NetScout Systems, +1-978-614-4113,, or Dustin Smith or Dan Sarro of Schwartz Communications, Inc., +1-781-684-0770,