Travelocity Ensures Performance of Leading Business Site With NETSCOUT's nGenius Application Service Level Manager

March 14, 2001

WESTFORD, Mass., March 14 /PRNewswire/ -- NetScout Systems, Inc. (Nasdaq: NTCT) today announced that Travelocity (Nasdaq: TVLY), the leading travel Web site, is enhancing the online experience of valuable Web-based customers with nGenius Application Service Level Manager(TM). This nGenius(TM) solution enables Travelocity to manage and improve Web-site and application performance by monitoring and reporting on the response times encountered by online customers with each transaction. Transactions include interactions with the site such as logging in, searching for a flight, and making the reservation.

"The performance and reliability of our Web site is critical to Travelocity," said Richard Pendergast, vice president of application development of Travelocity. "The NetScout solution keeps a close watch on our Web site. Its e-mail and paging features ensure that we become immediately aware of anomalies. Additionally, NetScout provides us with the instant feedback when a problem does occur. We count on the nGenius solution to ensure that customers are getting a positive experience when shopping or buying on Travelocity."

NetScout's nGenius Application Service Level Manager provides a "content awareness" feature that allows Travelocity to quickly detect transaction problems by notifying network personnel when there has been a degradation in service either at the server level or somewhere else in the data stream. This combination of intelligent agents and alarm thresholds helps to reinforce service level agreements and monitor all components related to Quality of Service on the site.

"Many of our customers have critical e-business sites that generate large amounts of revenue," said Michael Szabados, senior vice president of product operations, NetScout Systems, Inc. "These sites are highly dependent upon performance for their success. The unique ability of Application Service Level Manager to measure and report on response times occurring at the sub- transaction level adds the granularity needed to optimize the applications and the infrastructure supporting those transactions."

nGenius Application Service Level Manager can be used in conjunction with other nGenius applications to improve performance throughout extended private and Internet-enabled infrastructures - from the back office and production networks to the front-end, customer-facing sites and end users.

About Inc. (Nasdaq: TVLY) is a database-driven travel marketing and transaction company that provides Internet and wireless reservations information for more than 700 airlines, more than 50,000 hotels and more than 50 car rental companies. In addition, Travelocity offers more than 6,500 vacation packages, tour and cruise departures and a vast database of destination and interest information. Travelocity employs more than 1,000 customer service professionals, has sold more than 13 million airline tickets and has registered more than 25 million members.

About nGenius

NetScout's nGenius (TM) Performance Management System is a market-leading suite of monitoring and reporting applications that draw on rich, integrated performance data generated by NetScout's application-aware probe suite, advanced intelligent software agents, and network devices. The nGenius System helps organizations increase their return on infrastructure investments by optimizing the performance of their network and its ability to deliver applications and content to end-users.

About NetScout Systems

NetScout Systems, Inc. is the leading provider of infrastructure performance management solutions for leading companies and service providers worldwide. NetScout serves approximately half of the Fortune 500 and counts among its customers 3M Corporation,, AT&T Wireless, Bristol-Myers Squibb, Cable & Wireless, Cisco Systems, Computer Sciences Corporation, Exenet Technologies, Fidelity Investments, Intel Online, MCI, Reed Elsevier, Sprint, Sun Microsystems and Webhire. NetScout is headquartered in Westford, Massachusetts and has approximately 320 employees, with offices in North America, Europe and Asia. Further information on the company is available on the World Wide Web at

NetScout is a registered trademark, and the NetScout logo, nGenius, nGenius Real-Time Monitor, nGenius Application Service Level Manager and nGenius Capacity Planner are trademarks of NetScout Systems, Inc.
SOURCE NetScout Systems, Inc.
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CONTACT: Peggy Flynn, 978-614-4162,, or Kristen Bala, 978-614-6037,, both of NetScout Systems; or Ed Daly, 617-351-4161,, or Chris Penesis, 617-351-4119,, both of Miller/Shandwick Technologies