WESTFORD, Mass., March 14 /PRNewswire/ -- NetScout Systems, Inc.
(Nasdaq: NTCT) today announced that Travelocity (Nasdaq: TVLY), the leading
travel Web site, is enhancing the online experience of valuable Web-based
customers with nGenius Application Service Level Manager(TM). This
nGenius(TM) solution enables Travelocity to manage and improve Web-site and
application performance by monitoring and reporting on the response times
encountered by online customers with each transaction. Transactions include
interactions with the site such as logging in, searching for a flight, and
making the reservation.
"The performance and reliability of our Web site is critical to
Travelocity," said Richard Pendergast, vice president of application
development of Travelocity. "The NetScout solution keeps a close watch on our
Web site. Its e-mail and paging features ensure that we become immediately
aware of anomalies. Additionally, NetScout provides us with the instant
feedback when a problem does occur. We count on the nGenius solution to
ensure that customers are getting a positive experience when shopping or
buying on Travelocity."
NetScout's nGenius Application Service Level Manager provides a "content
awareness" feature that allows Travelocity to quickly detect transaction
problems by notifying network personnel when there has been a degradation in
service either at the server level or somewhere else in the data stream. This
combination of intelligent agents and alarm thresholds helps to reinforce
service level agreements and monitor all components related to Quality of
Service on the site.
"Many of our customers have critical e-business sites that generate large
amounts of revenue," said Michael Szabados, senior vice president of product
operations, NetScout Systems, Inc. "These sites are highly dependent upon
performance for their success. The unique ability of Application Service
Level Manager to measure and report on response times occurring at the sub-
transaction level adds the granularity needed to optimize the applications and
the infrastructure supporting those transactions."
nGenius Application Service Level Manager can be used in conjunction with
other nGenius applications to improve performance throughout extended private
and Internet-enabled infrastructures - from the back office and production
networks to the front-end, customer-facing sites and end users.
About Travelocity.com
Travelocity.com Inc. (Nasdaq: TVLY) is a database-driven travel marketing
and transaction company that provides Internet and wireless reservations
information for more than 700 airlines, more than 50,000 hotels and more than
50 car rental companies. In addition, Travelocity offers more than 6,500
vacation packages, tour and cruise departures and a vast database of
destination and interest information. Travelocity employs more than 1,000
customer service professionals, has sold more than 13 million airline tickets
and has registered more than 25 million members.
About nGenius
NetScout's nGenius (TM) Performance Management System is a market-leading
suite of monitoring and reporting applications that draw on rich, integrated
performance data generated by NetScout's application-aware probe suite,
advanced intelligent software agents, and network devices. The nGenius System
helps organizations increase their return on infrastructure investments by
optimizing the performance of their network and its ability to deliver
applications and content to end-users.
About NetScout Systems
NetScout Systems, Inc. is the leading provider of infrastructure
performance management solutions for leading companies and service providers
worldwide. NetScout serves approximately half of the Fortune 500 and counts
among its customers 3M Corporation, Amazon.com, AT&T Wireless, Bristol-Myers
Squibb, Cable & Wireless, Cisco Systems, Computer Sciences Corporation, Exenet
Technologies, Fidelity Investments, Intel Online, MCI, Reed Elsevier, Sprint,
Sun Microsystems and Webhire. NetScout is headquartered in Westford,
Massachusetts and has approximately 320 employees, with offices in North
America, Europe and Asia. Further information on the company is available on
the World Wide Web at www.netscout.com
NetScout is a registered trademark, and the NetScout logo, nGenius,
nGenius Real-Time Monitor, nGenius Application Service Level Manager and
nGenius Capacity Planner are trademarks of NetScout Systems, Inc.
SOURCE NetScout Systems, Inc.
Web site: http: //www.netscout.com
CONTACT: Peggy Flynn, 978-614-4162, flynnp@netscout.com, or Kristen Bala, 978-614-6037, balak@netscout.com, both of NetScout Systems; or Ed Daly, 617-351-4161, edaly@miller.shandwick.com, or Chris Penesis, 617-351-4119, cpenesis@miller.shandwick.com, both of Miller/Shandwick Technologies