DialAmerica Calls In Big Savings Through nGenius Visibility Into Network Applications Traffic

03 Oct 2002

-- nGenius Flow-Based Views Deliver Rapid ROI for Telemarketing Giant --

WESTFORD, Mass., Oct. 3 -- NetScout Systems (Nasdaq: NTCT) today announced that DialAmerica, the nation's largest privately held telemarketing company is using NetScout's nGenius(TM) Performance Management System to optimize the performance of its mission- critical network and applications. By uncovering valuable information in the networks' traffic flows, the telemarketing giant has realized significant returns worth several times what it paid to purchase the solution. Within the first few weeks of deployment, nGenius information delivered big savings while dramatically enhancing the company's ability to manage costs and performance throughout its infrastructure.

"nGenius views into the network are unique because they allow us to identify, in real-time, specific areas of improvement that save lots of money," said Anthony Alfieri, DialAmerica's communications network manager. "nGenius exposes the hard-to-find types of network activity that cause service degradations, compromise network and systems performance and drive up costs."

DialAmerica places more than 250 million phone calls annually on behalf of clients from all types of industries, including financial services, energy services, telecommunications and software. Its extensive new data network supports more than 80 call centers located across 26 states. Alfieri reports that in the first weeks of applying nGenius to monitor the company's new network, he uncovered discrepancies in bandwidth charges that earned a prompt refund from one of DialAmerica's carriers. He also found traffic anomalies affecting the company's proprietary autodialing systems. Working with DialAmerica's system designers, the data was applied to make design modifications that resolved a costly problem of recurring outages.

Alfieri added, "The information we used to solve these problems was available only through using NetScout probes and software. Prior to installing nGenius, we had extremely limited visibility. Although we could feel the impact of applications and events, we could not pinpoint what was causing them."

Using nGenius to conduct an end-to-end audit of the network, Alfieri also found that large amounts of Internet traffic consuming network resources were not business-related. This discovery allowed him to address end-user behavior instead of upgrading bandwidth.

"We are using nGenius as a primary tool throughout the organization to enhance planning and design, to understand the effects of changes in the network on services and to improve IT communications with management, end-users and suppliers. The ability to immediately see what activity is behind performance degradations, or causing a rise in asset consumption is what sets NetScout's solution apart from reactive point products," said Alfieri. "NetScout gives us unprecedented visibility throughout the infrastructure, making network management decisions easier and more effective."

"Our customers are able to rapidly improve broad aspects of their infrastructure management effectiveness by tapping the powerful flow-based information revealed by nGenius," said Jim Frey, NetScout's vice president of marketing. "The strong, multi-part savings that DialAmerica realized from investing in our solution is typical of what our customers repeatedly accomplish by improving their understanding of what occurs on the network and why."

About NetScout Systems, Inc.

NetScout Systems, Inc. (Nasdaq: NTCT) is the market leader in integrated infrastructure performance management solutions, worldwide. NetScout serves the Global 2000 and counts among its customers AmericanGreetings.com, ArvinMeritor, Cable and Wireless, Cisco Systems, China Telecom, Fidelity Investments, Goodyear Tire & Rubber, Northwest Airlines, Samsung SDS, Siemens Health Services Corporation, StarBand Communications and Visa International. NetScout's solutions are offered through its nGenius(TM) Performance Management System, a comprehensive, integrated solution of advanced monitoring and reporting applications that draw on the rich performance data generated by NetScout's real-time, application-aware probes, advanced intelligent software agents and network devices. NetScout is headquartered in Westford, Massachusetts and has approximately 360 employees, with offices in North America, Europe and Asia. Further information on the company is available on the World Wide Web at http://www.netscout.com.

NetScout is a registered trademark, and the NetScout logo, nGenius, nGenius Application Service Level Manager, nGenius Real-Time Monitor, nGenius Capacity Planner and nGenius Probe are trademarks of NetScout Systems, Inc.

    For further information:
    Peggy Flynn
    NetScout Systems
    (978) 614-4162

    Dawn Sullivan or Tim King
    Schwartz Communications, Inc.
    (781) 684-0770

SOURCE NetScout Systems

Web site: http://www.netscout.com