-- nGenius Flow-Based Views Deliver Rapid ROI for Telemarketing Giant --
WESTFORD, Mass., Oct. 3 -- NetScout Systems
(Nasdaq: NTCT) today announced that DialAmerica, the nation's largest
privately held telemarketing company is using NetScout's nGenius(TM)
Performance Management System to optimize the performance of its mission-
critical network and applications. By uncovering valuable information in the
networks' traffic flows, the telemarketing giant has realized significant
returns worth several times what it paid to purchase the solution. Within the
first few weeks of deployment, nGenius information delivered big savings while
dramatically enhancing the company's ability to manage costs and performance
throughout its infrastructure.
"nGenius views into the network are unique because they allow us to
identify, in real-time, specific areas of improvement that save lots of
money," said Anthony Alfieri, DialAmerica's communications network manager.
"nGenius exposes the hard-to-find types of network activity that cause service
degradations, compromise network and systems performance and drive up costs."
DialAmerica places more than 250 million phone calls annually on behalf of
clients from all types of industries, including financial services, energy
services, telecommunications and software. Its extensive new data network
supports more than 80 call centers located across 26 states. Alfieri reports
that in the first weeks of applying nGenius to monitor the company's new
network, he uncovered discrepancies in bandwidth charges that earned a prompt
refund from one of DialAmerica's carriers. He also found traffic anomalies
affecting the company's proprietary autodialing systems. Working with
DialAmerica's system designers, the data was applied to make design
modifications that resolved a costly problem of recurring outages.
Alfieri added, "The information we used to solve these problems was
available only through using NetScout probes and software. Prior to
installing nGenius, we had extremely limited visibility. Although we could
feel the impact of applications and events, we could not pinpoint what was
causing them."
Using nGenius to conduct an end-to-end audit of the network, Alfieri also
found that large amounts of Internet traffic consuming network resources were
not business-related. This discovery allowed him to address end-user behavior
instead of upgrading bandwidth.
"We are using nGenius as a primary tool throughout the organization to
enhance planning and design, to understand the effects of changes in the
network on services and to improve IT communications with management,
end-users and suppliers. The ability to immediately see what activity is
behind performance degradations, or causing a rise in asset consumption is
what sets NetScout's solution apart from reactive point products," said
Alfieri. "NetScout gives us unprecedented visibility throughout the
infrastructure, making network management decisions easier and more
effective."
"Our customers are able to rapidly improve broad aspects of their
infrastructure management effectiveness by tapping the powerful flow-based
information revealed by nGenius," said Jim Frey, NetScout's vice president of
marketing. "The strong, multi-part savings that DialAmerica realized from
investing in our solution is typical of what our customers repeatedly
accomplish by improving their understanding of what occurs on the network and
why."
About NetScout Systems, Inc.
NetScout Systems, Inc. (Nasdaq: NTCT) is the market leader in integrated
infrastructure performance management solutions, worldwide. NetScout serves
the Global 2000 and counts among its customers AmericanGreetings.com,
ArvinMeritor, Cable and Wireless, Cisco Systems, China Telecom, Fidelity
Investments, Goodyear Tire & Rubber, Northwest Airlines, Samsung SDS, Siemens
Health Services Corporation, StarBand Communications and Visa International.
NetScout's solutions are offered through its nGenius(TM) Performance
Management System, a comprehensive, integrated solution of advanced monitoring
and reporting applications that draw on the rich performance data generated by
NetScout's real-time, application-aware probes, advanced intelligent software
agents and network devices. NetScout is headquartered in Westford,
Massachusetts and has approximately 360 employees, with offices in North
America, Europe and Asia. Further information on the company is available on
the World Wide Web at http://www.netscout.com.
NetScout is a registered trademark, and the NetScout logo, nGenius,
nGenius Application Service Level Manager, nGenius Real-Time Monitor, nGenius
Capacity Planner and nGenius Probe are trademarks of NetScout Systems, Inc.
For further information:
Peggy Flynn
NetScout Systems
(978) 614-4162
flynnp@netscout.com
Dawn Sullivan or Tim King
Schwartz Communications, Inc.
(781) 684-0770
netscout@schwartz-pr.com
SOURCE NetScout Systems
Web site: http://www.netscout.com