Memorial Hermann Healthcare Selects NETSCOUT for System-Wide Visibility Into Critical Medical Applications

12 Feb 2002

WESTFORD, Mass., Feb. 12 /PRNewswire-FirstCall/-- NetScout Systems, Inc. (Nasdaq: NTCT), the leading provider of network performance management solutions, today announced that Memorial Hermann Healthcare System, the largest, community-based not-for-profit health care system in Southeast Texas, is using NetScout's nGenius Performance Management System to manage the performance of its mission-critical network and vital applications supporting both its hospital operations and patient care. In addition, Memorial Hermann is using nGenius to assure cost efficiencies system-wide through more informed and effective capacity planning.

The largest not-for-profit health system in Texas, Memorial Hermann includes eleven hospitals, a physician network, a retirement community, assisted living and nursing homes, wellness programs, rehabilitation and home health programs, as well as an air ambulance service. Its information systems support these operations, the operations of state of the art medical technologies and the activities of more than 3,300 medical staff members.

"NetScout's nGenius solution gives us the actionable information we need to be proactive and get the most out of our multi-campus, integrated network," said Mark Pride, lead network engineer at Memorial Hermann Healthcare System. "Our mission-critical applications handle vital patient and physician information every second, making it imperative that the network is running at maximum performance. Downtime or degradations in performance are simply unacceptable."

The information delivered by nGenius enables Memorial Hermann to better plan upgrades and adjustments, while improving overall efficiencies across the network. It enables a thorough understanding of the infrastructure environment and reveals how individual network events influence overall performance through both real-time and historical views into the network's applications traffic flows, as well as the underlying network and its devices. It is the real-time and historical combination that lets Memorial Hermann accurately evaluate performance over a set period of time and stay in front of potential problems before they impact the network and critical applications.

    nGenius delivers Memorial Hermann the system-wide visibility needed to:
    -- Quickly identify and correct traffic and utilization issues to prevent
       congestion and slowdowns.
    -- Achieve cost-efficiencies across complex, high speed infrastructures.
    -- Understand evolving network conditions that affect availability.
    -- Understand shifting bandwidth requirements to make informed capacity
       planning and purchasing decisions.

"The healthcare industry is continuously incorporating advanced technologies and complex networks into hospitals and other medical facilities. The critical nature of these networks demands a performance management solution that can guarantee availability and plan for increased growth without compromising the performance of the network," said Michael Szabados, senior vice president, product operations, NetScout. "nGenius is an ideal solution for these complex environments because, unlike other network management solutions, it does not interfere with the performance of the network as it gathers information. This unobtrusive visibility is the best possible way to continuously understand and evaluate performance across complex, mission- critical environments."

About Memorial Hermann Healthcare System

Memorial Hermann, a not-for-profit health care system, provides quality, comprehensive programs and services for a person's whole life. Through its 11 hospitals located in the Texas Medical Center and the greater Houston area, Memorial Hermann offers the convenience of health care in neighborhoods where people live and work as well as easy access to the resources and technology of a university-affiliated teaching hospital. Memorial Hermann takes a holistic approach to health care, offering programs and services that address the physical, social, psychological and spiritual aspects of well being.

About NetScout Systems

NetScout Systems, Inc. (Nasdaq: NTCT) is a market leader and pioneer of integrated infrastructure performance management solutions for leading companies and service providers worldwide. NetScout serves the Global 2000 and counts among its customers, ArvinMeritor, Blue Cross and Blue Shield of Massachusetts, Cable and Wireless, Cisco Systems, China Telecom, Fidelity Investments, Getronics, Goodyear Tire & Rubber, Hold Brothers, Nextel Communications, Northwest Airlines, Optimus Telecommunications, Samsung SDS, Siemens Health Services Corporation, Starband Communications,, Visa International and Wachovia Bank. NetScout's solutions are offered through its nGenius(TM) Performance Management System, an integrated solutions-based suite of advanced monitoring and reporting applications that draw on the rich performance data generated by NetScout's real-time, application-aware probe suite, advanced intelligent software agents and network devices. The nGenius System helps organizations increase their return on infrastructure investments by optimizing the performance of their network, applications and content. NetScout is headquartered in Westford, Massachusetts and has approximately 360 employees, with offices in North America, Europe and Asia. Further information on the company is available on the World Wide Web at

NetScout is a registered trademark, and the NetScout logo, nGenius, nGenius Application Service Level Manager, nGenius Real-Time Monitor, nGenius Capacity Planner and nGenius Probe are trademarks of NetScout Systems, Inc.

     For Further Information:
     Peggy Flynn                   Dustin Smith or Dawn Sullivan
     NetScout Systems              Schwartz Communications, Inc.
     (978) 614-4162                (781) 684-0770 

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SOURCE NetScout Systems, Inc.
Web site: http: //
CONTACT: Peggy Flynn of NetScout Systems, +1-978-614-4162,; or Dustin Smith or Dawn Sullivan of Schwartz Communications, Inc., +1-781-684-0770,