NETSCOUT's nGenius Keeps Continental Airlines On-Time

20 Jan 2003

Airline Deploys nGenius to Ensure Reliable, On-Time Performance of Applications Powering New Baggage-Matching and Self-Ticketing Operations

WESTFORD, Mass., Jan. 20 /PRNewswire-FirstCall/ -- NetScout Systems, Inc. (Nasdaq: NTCT), a leading provider of network performance management solutions, today announced that Continental Airlines has purchased NetScout's nGenius(R) Performance Management System to meet elevated requirements for real-time and application-level network performance management. Fueling the airline's purchase of nGenius is the need to tightly manage availability and efficiency of applications that power its most critical real-time operations, such as those that automate Continental's "baggage match" verification process. The process ensures that all checked bags are positively matched to boarded passengers before planes leave the ground. Also being tracked are applications recently enhanced to increase the efficiency of reservation and check-in services, including self-service kiosks.

"We chose nGenius to increase our visibility into the network performance characteristics of our most mission-critical applications. Our existing performance reporting and analysis tools could not give us this increased visibility," said Bob Edwards, VP of IT for Continental Airlines. "By adding nGenius, we now have clear, immediate visibility across all of our network's traffic, with deeper insight that allows us to proactively prevent problems and ensure capacity on demand, thereby precluding impacts to service."

Continental continues to introduce complex and time-sensitive applications onto its network-such as those automating its baggage match process- to remain competitive and meet new business goals. Baggage match verification requires that all checked baggage be matched to a passenger who has boarded a flight. The verification process, which must be completed in a short window of time, relies heavily on hand-held devices and wireless applications that require immediate network access-even the slightest network delay can slow the process and affect a flight's departure. Continental is using NetScout's nGenius to carefully monitor the behavior of all applications and systems that support the baggage match process, set acceptable performance levels and anticipate problems before they impact on-time departures.

Continental Airlines is also using nGenius to monitor its eService Centers. "Enhancing services in our airports requires a well-tuned network and the collaboration of numerous IT and technical professionals across our organization," said Edwards. "nGenius provides information that is useful throughout the entire life cycle, including the design and deployment of new applications, systems and network bandwidth. For example, we use nGenius views into application behavior to validate the effectiveness and utilization of new applications so our designers can target modifications at enhancing performance."

"We are pleased to provide assurance for Continental's high-profile, real- time services. Continental's choice of nGenius over other performance management products is a strong testament to the uniqueness of our solutions," said Jim Frey, vice president of marketing, NetScout Systems, Inc. "nGenius is the only system on the market to offer rich, holistic views of network and application performance, enterprise-wide, in both real-time and historical formats. Through nGenius, IT organizations can ensure the operational reliability of their mission-critical services while simultaneously optimizing application and infrastructure designs."

About Continental Airlines

Continental Airlines is the world's sixth-largest airline and has more than 2,100 daily departures. With 122 domestic and 90 international destinations, Continental has the broadest global route network of any U.S. airline, including extensive service throughout the Americas, Europe and Asia. Continental has hubs serving New York, Houston, Cleveland and Guam, and carries approximately 45 million passengers per year on the newest jet fleet among major U.S. airlines. With 48,000 employees, Continental is one of the "100 Best Companies to Work For in America." Fortune ranked Continental the "No. 2 Most Admired Global Airline," and the "No. 30 Most Admired Global Company," in March 2002. For more company information, visit

About NetScout Systems, Inc.

NetScout Systems, Inc. (Nasdaq: NTCT) is a market leader and pioneer of integrated network performance management solutions for leading companies and service providers worldwide. NetScout's offerings are based upon its nGenius(R) Performance Management System, an integrated solution of advanced monitoring and reporting applications that draw on the rich performance data generated by NetScout's real-time, application-aware probes, advanced intelligent software agents and other network devices. The nGenius System helps organizations increase their return on infrastructure investments by optimizing the performance of their network and applications. NetScout is headquartered in Westford, Massachusetts and has offices in North America, Europe and Asia. Further information on the company is available on the World Wide Web at

NetScout, nGenius, and the NetScout logo are registered trademarks of NetScout Systems, Inc. ART MIB, because the network is the business and CDM Technology are trademarks of NetScout Systems, Inc. NetScout reserves the right, at its sole discretion, to make changes at any time in its technical information, specifications, and service and support programs.

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