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Scandinavian IT Group Deploys NETSCOUT's nGenius Solution as a Strategic Upgrade to Proactive Performance Monitoring

September 15, 2003

Premier IT Provider for the Global Airline Industry Says Reactive Tools Lack Application Visibility and Aren't Cost-Effective for Managing Highly- Distributed Environments

WESTFORD, Mass., Sept. 15 /PRNewswire-FirstCall/ -- NetScout Systems (Nasdaq: NTCT), a leading provider of enterprise-wide performance management solutions announced today that Scandinavian IT Group (a wholly owned subsidiary of Scandinavian Airlines) has chosen NetScout's nGenius(R) Performance Management System to establish a new, proactive performance management capability that better meets the real-time needs of its highly- distributed network. Scandinavian IT Group chose the nGenius solution after seeing a need to upgrade its performance management capabilities beyond the reactive troubleshooting tools it had been using. The leading IT provider, which serves over 80% of the Scandinavian Airlines business, says the high costs associated with using reactive management tools -- such as pressure on IT staff to travel to remote sites each time a problem occurred -- and the need for more complete application visibility, prompted the decision to look for a proactive monitoring solution.

Scandinavian IT Group is regarded as one of the most advanced IT companies in its field. With more than 1,200 people and annual revenue exceeding $200 million, the company provides important IT integration and outsourcing services to the international airline industry, as well as other service- oriented businesses.

Thor Kingell, operational systems and network manager at Scandinavian IT Group, explains, "Especially in the last year, we've seen a dramatic increase in our clients' needs to have critical applications optimized and available at all times. We were finding that with our highly-distributed infrastructure, having to send staff out to remote locations with portable analyzer tools each time there was a slowdown is wasteful of time and money, and not effective for managing intermittent problems."

As part of a network transition from Frame Relay to an MPLS architecture, Scandinavian IT Group is using the nGenius solution to increase its proactive prevention and first-time fix rate of network problems. The operational systems and network management division standardized on NetScout's nGenius(R) Performance Manager and its application-aware nGenius(R) Probes to establish the new capabilities throughout its wide-area network. In addition, the company reports that the nGenius solution complements its existing management tools such as HP OpenView and CA Unicenter.

Kingell says, "We are undertaking a critical infrastructure migration during the most competitive era the airline industry has ever experienced. Having proactive monitoring and management capabilities in place is a major requirement for success. NetScout has the most advanced, user-friendly and cost-competitive solution. We are able to handle the increased task load with the same amount of people and that simply saves us money."

NetScout's recently-announced nGenius Performance Manager 2.0 is the first solution in the market to unify the information, features and functions of multiple performance management disciplines within a single product. It delivers network and application monitoring, capacity planning and reporting, troubleshooting, fault prevention and service level management using enterprise-wide information that has been gathered and stored via NetScout's patent-pending CDM(TM) technology. Scandinavian IT Group plans to upgrade to the new version. Kingell adds, "nGenius is helping us improve the overall success of our network and we are keen to move forward with the upgrade."

Jim Frey, vice president of marketing for NetScout comments, "In this harsh economic climate, innovative solutions that reduce IT operational costs are a worthwhile investment. We look forward to helping Scandinavian IT Group meet its strategic IT goals and to a long-term relationship with this market leader."

About NetScout Systems, Inc.

NetScout Systems, Inc. (Nasdaq: NTCT) is a market leader and pioneer of integrated network performance management products that unify performance across the enterprise. NetScout's nGenius(R) Performance Management System is helping more than 3000 leading companies increase their return on infrastructure investments by optimizing the performance of networks and applications according to business priorities. NetScout is headquartered in Westford, Massachusetts and has offices worldwide. Further information is available at

About Scandinavian IT Group

Scandinavian IT Group (SIG) is a subsidiary of Scandinavian Airlines System (SAS) and is one of Scandinavia's largest IT companies with more than 1200 employees in Sweden, Norway and Denmark and serving both SAS and a large number of companies outside SAS. SIG's focus is IT and aviation; it has outstanding competencies in information technology and a deep knowledge of the aviation industry, where systems integration and continuous operation are cornerstones. SIG has delivered web solutions for ticketless travel, passenger- and baggage handling, and has developed one of the world's most advanced call centre solutions including speech recognition. SIG also delivers 24 hour operation all year around with very high quality.

NetScout and the NetScout logo, and nGenius are registered trademarks of NetScout Systems, Inc. CDM and the CDM logo, Universal Response Time, Power Alarms, Workspaces and MasterCare and the MasterCare logo, are trademarks of NetScout Systems, Inc. Other brands, product names and trademarks are property of their respective owners. NetScout reserves the right, at its sole discretion, to make changes at any time in its technical information and specifications, and service and support programs.

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     NetScout Systems              The Message Machine.
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SOURCE NetScout Systems

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