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Chunghwa Telecom Chooses nGenius Solution to Analyze and Tune its Network for Multimedia-On-Demand Services

May 06, 2004

NetScout Products Provide Detailed Insight into the Performance Needs of High End Applications Deployed in a Converged Environment

WESTFORD, Mass., May 6 /PRNewswire-FirstCall/ -- NetScout Systems, Inc. (Nasdaq: NTCT), a leading provider of network and application performance management solutions, today announced that Chunghwa Telecom Research Institute, a wholly-owned subsidiary of Chunghwa Telecom, has deployed NetScout's nGenius(R) Performance Management System to optimize the performance of the service provider's new multimedia-on-demand (MOD) services. The Institute will use the nGenius Solution to perform pre- and post- deployment analyses of the network resources used in delivering the company's MOD applications, which enable movies, TV programs and other high-end services for Chunghwa Telecom's subscribers.

Chunghwa Telecom is the largest telecommunication operator in Taiwan, with more than 20 million subscribers. The company offers a wide range of fixed line, mobile, Internet and data services to residential and business customers. New services such as MOD are continually being added to satisfy consumers' desires for high-end, media-rich offerings. The bandwidth- intensive nature of these services increases the need to keep the network optimally tuned and capable of supporting a quality customer experience.

The Institute uses the nGenius Solution to analyze network and application resource requirements both before and after deployment. Using the solution's higher-level views of the network and applications, the Institute can analyze the architectural efficiency of Chunghwa Telecom's communications networks and study the patterns and effects of user behaviors on available resources. By choosing the nGenius Solution, Chunghwa Telecom Research Institute has a single tool able to proactively monitor network and application performance while also providing the ability to rapidly troubleshoot problems.

"We urgently needed a solution that could support comprehensive analysis of both network and application performance," said Dr. Yu-Huang Chu, project manager of Broadband Transport & Access Technical Lab at Chunghwa Telecom Research Institute. "NetScout's nGenius Solution will help us manage and meet the performance and growth of our multimedia-on-demand services, which are an important part of our service offerings. We are particularly impressed with the nGenius Solution's seamless integration of real-time monitoring, troubleshooting, and historical analysis. With NetScout tools, we are able to provide our network operation staff with customizable reports and make fact- based recommendations to optimize network resources and enhance end-user experience."

"The nGenius Solution has superior features for analyzing and tracking converged traffic performance and, in particular, time-sensitive applications such as multi-media," said Jim Frey, vice president of marketing at NetScout Systems. "The live performance data provided by NetScout's nGenius Solution supports comprehensive analysis and trending of application bandwidth requirements as well as full audits of network efficiency."

About Chunghwa Telecom Co., Ltd.

Chunghwa Telecom is the leading telecom service provider in Taiwan. Chunghwa Telecom provides fixed line services, mobile services and Internet and data services to residential and business customers in Taiwan. Further information about Chunghwa Telecom may be found on the Internet at

About NetScout Systems, Inc.

NetScout Systems, Inc. (Nasdaq: NTCT) is a market leader and pioneer of integrated network performance management products that unify performance across the enterprise. NetScout's nGenius(R) Performance Management System is helping more than 3000 leading companies increase their return on infrastructure investments by optimizing the performance of networks and applications according to business priorities. NetScout is headquartered in Westford, Massachusetts and has offices worldwide. Further information is available at

All rights reserved. NetScout and the NetScout logo, and nGenius are registered trademarks of NetScout Systems, Inc. CDM and the CDM logo, and MasterCare and the MasterCare logo, are trademarks of NetScout Systems, Inc. Other brands, product names and trademarks are property of their respective owners. NetScout reserves the right, at its sole discretion, to make changes at any time in its technical information and specifications, and service and support programs.

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