New NetScout MasterCare Service Portal Provides Improved Access to Training, Support and Knowledge Resources for NetScout CustomersWESTFORD, Mass., Jun 14, 2004 /PRNewswire-FirstCall via COMTEX/ -- NetScout Systems
(Nasdaq: NTCT) today unveiled a new On-line Learning Center and MasterCare(TM)
Service Portal with improved access to training, support and knowledge
resources for NetScout customers. The On-line Learning Center complements
NetScout's full offering of on-site and regional training courses with new,
on-line, on-demand learning modules that familiarize users with nGenius(R)
Solution product features and problem-solving capabilities. The On-line
Learning Center is free of charge to customers who have MasterCare support,
providing direct access to learning tools for all IT staff members, at any
time. The On-line Learning Center also offers a cost benefit to enterprises
that have a large number of users to train, but face limited time and travel
funding.
The first modules offered are a combination of interactive, multimedia and
webcast "how-to" exercises that range from setting up and configuring
response-time analysis for custom applications to using nGenius(R) Power
Alarms and generating nGenius(R) Reports. In addition, the On-line Learning
Center contains product demonstrations on key features of the nGenius
Solution. NetScout will add new modules to the center on a regular basis.
"NetScout's new MasterCare Portal and On-line Learning Center are the
latest examples of our dedication to continuously expand the quality and
extent of support that we offer our customers," said Glenn Crossman, associate
vice president of product management for NetScout Systems. "The new format of
the on-line training modules answers our customers' requests for easily
accessible knowledge tools that help them get more value from their nGenius(R)
Performance Management System investment, while fitting within their time and
budget constraints."
To learn more about NetScout's On-line Learning Center and MasterCare
benefits, please visit http://www.netscout.com/support.
About NetScout Systems, Inc.
NetScout Systems, Inc. (Nasdaq: NTCT) is a market leader and pioneer of
integrated network and application performance management products and
solutions that unify performance across the enterprise. NetScout's nGenius(R)
Performance Management System is helping more than 3,000 leading companies
increase their return on infrastructure investments by optimizing the
performance of networks and applications according to business priorities.
NetScout is headquartered in Westford, Massachusetts and has offices
worldwide. Further information is available at http://www.netscout.com.
(C)2004 NetScout Systems, Inc. All rights reserved. NetScout and the
NetScout logo, and nGenius are registered trademarks of NetScout Systems, Inc.
CDM and the CDM logo, and MasterCare and the MasterCare logo, are trademarks
of NetScout Systems, Inc. Other brands, product names and trademarks are
property of their respective owners. NetScout reserves the right, at its sole
discretion, to make changes at any time in its technical information and
specifications, and service and support programs.
For Further Information:
Peggy Flynn
NetScout Systems
(978) 614-4162
flynnp@netscout.com
Erin Del Llano
Schwartz Communications, Inc.
(781) 684-0770
netscout@schwartz-pr.com
SOURCE NetScout Systems
Peggy Flynn of NetScout Systems, +1-978-614-4162, or
flynnp@netscout.com, or Erin Del Llano of Schwartz Communications, Inc.,
+1-781-684-0770, or netscout@schwartz-pr.com, for NetScout Systems
http://www.netscout.com