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Shin Kong Life Selects nGenius Solution to Improve Quality of Networked Services

March 31, 2004

NetScout Products Optimize Performance and Capacity Planning for Mission- Critical Applications

WESTFORD, Mass., March 31 /PRNewswire-FirstCall/ -- NetScout Systems, Inc. (Nasdaq: NTCT), a leading provider of network and application performance management solutions, today announced that Shin Kong Life, a leading insurance and financial services company in Taiwan, has deployed NetScout's nGenius(R) Performance Management System to improve performance of and capacity planning for mission-critical applications.

Headquartered in Taipei, Shin Kong Life has more than 400 branch offices and service centers all over Taiwan. As business expands, Shin Kong Life is increasingly dependent on its network to conduct business both internally and with customers. By choosing the nGenius(R) Solution, Shin Kong Life is now capturing valuable insight into network and application resources and avoiding unnecessary bandwidth purchases each time a new application or technology, such as VoIP, is deployed.

"We have been introducing new applications and technologies such as a Web Call Center to provide fast and efficient response to customer needs," said Mr. Yuan-Fung Huang, vice president at Shin Kong Life. "As we progress in our integration of voice and data network services, NetScout will provide the much needed visibility to isolate problems when they occur, as well as determine the overall efficiency of the infrastructure in supporting converged technologies."

"Financial services companies in Asia such as Shin Kong Life are at the front of adoption cycles in new technologies," said Jim Frey, vice president of marketing for NetScout Systems. "They can benefit greatly from the capabilities provided by the nGenius Solution for drawing a reliable baseline of network and application activity and performance and proactively monitoring the effects of changes in the network on existing services."

About Shin Kong Life

Shin Kong Life is a leading insurance and financial services company in Taiwan. Shin Kong Life has strived to put the customer first since its founding on July 30, 1963. The company's constant attention to the market has brought assets of NT$709 billion (US$20.9 billion), with more than 6.16 million policies. Total revenue passed the NT$210 billion (US$6.2 billion) mark in 2003 and the firm now boasts nearly 20,000 employees. Shin Kong Life offers service that is "in place and in touch with" the people of Taiwan, providing security and assurance wherever they may be. Shin Kong Life has more than 400 branch offices and service centers all over Taiwan and representative offices in Hong Kong and Beijing, China. For more information about Shin Kong Life please visit

About NetScout Systems, Inc.

NetScout Systems, Inc. (Nasdaq: NTCT) is a market leader and pioneer of integrated network performance management products that unify performance across the enterprise. NetScout's nGenius(R) Performance Management System is helping more than 3000 leading companies increase their return on infrastructure investments by optimizing the performance of networks and applications according to business priorities. NetScout is headquartered in Westford, Massachusetts and has offices worldwide. Further information is available at

All rights reserved. NetScout and the NetScout logo, and nGenius are registered trademarks of NetScout Systems, Inc. CDM and the CDM logo, and MasterCare and the MasterCare logo, are trademarks of NetScout Systems, Inc. Other brands, product names and trademarks are property of their respective owners. NetScout reserves the right, at its sole discretion, to make changes at any time in its technical information and specifications, and service and support programs.

    For Further Information:
     Peggy Flynn                      Dawn Sullivan
     NetScout Systems                 Schwartz Communications, Inc.
     (978) 614-4162                   (781) 684-0770    

SOURCE NetScout Systems, Inc.

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