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NETSCOUT Systems Wins Award For Excellence in Customer Satisfaction

March 21, 2005
Omega Management Group Recognizes NetScout with Its NorthFace ScoreBoard Award for Consistently Exceeding Customer Expectations

WESTFORD, Mass., March 21, 2005 /PRNewswire-FirstCall via COMTEX/ -- NetScout Systems, Inc. (Nasdaq: NTCT), a leading provider of enterprise-wide network and application performance management products and solutions, today announced it has been awarded the NorthFace ScoreBoard(SM) award for excellence in customer satisfaction by the Omega Management Group Corp. NetScout qualified for the NorthFace ScoreBoard award by scoring consistently high customer satisfaction levels as measured by Omega surveys throughout 2004.

Omega, specialists in implementing customer loyalty management programs, gives awards to companies that receive customer satisfaction ratings of 4.0 or greater, out of a possible 5.0, in categories such as technical support, field service, sales process, account management and training. A rating of 4.0 or higher signifies exceptional satisfaction. Notably, NetScout's sales team received high marks from the more than 400 NetScout customers surveyed for their product knowledge, availability and responsiveness to customer needs.

Through the Omega survey, customers have the opportunity to provide direct feedback to NetScout's senior management, including the following accolades:

  • "I find NetScout's support to be far superior to others we have used," said a user at a federal regulatory agency;
  • "[NetScout's] field service engineers are the best," said an operations specialist at a national broadcasting company; and
  • "Excellent customer service," said a network analyst at a federal financial organization.

 

"NetScout delivers exemplary service to its customers through sales, support and training, and earned its NorthFace ScoreBoard Award," said John Alexander Maraganis, president & CEO of Omega. "It has a company-wide commitment to quality, which shows in its ability to consistently meet and exceed customer expectations."

"As the only award of its type determined by customer responses, the NorthFace ScoreBoard Awards provide a real gauge of our continuing efforts to ensure the highest levels of satisfaction for our customers," said Michael Szabados, senior vice president of product operations at NetScout. "All NetScout employees are keenly aware of our satisfaction scores, and each and every one of them strives to do even better going forward. It is an honor to be recognized by our customers through the NorthFace ScoreBoard Awards."

Omega Management Group will present the honor to NetScout on April 20 at the NorthFace Scoreboard Award banquet at the Score Conference 2005 in Boston.

About Omega

Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee loyalty management strategy that lead to increased product and service revenue and profits. The loyalty management services include customer and employee surveys, employee incentive programs, key account retention strategies, win-back strategies, competitive benchmark studies, and marketing of customer satisfaction results to employees, customers and the marketplace. For more information on Omega and SCORE Conference 2005, visit http://www.omegascoreboard.com or call (978) 256- 3331.

About NetScout Systems, Inc.

NetScout Systems, Inc. (Nasdaq: NTCT) is a market leader and pioneer of integrated network and application performance management products and solutions that unify performance across the enterprise. NetScout's nGenius(R) Performance Management System is helping more than 3000 leading companies increase their return on infrastructure investments by optimizing the performance of networks and applications according to business priorities. NetScout is headquartered in Westford, Massachusetts and has offices worldwide. Further information is available at http://www.netscout.com.

NetScout and the NetScout logo, and nGenius are registered trademarks of NetScout Systems, Inc. CDM and the CDM logo, and MasterCare and the MasterCare logo, are trademarks of NetScout Systems, Inc. Other brands, product names and trademarks are property of their respective owners. NetScout reserves the right, at its sole discretion, to make changes at any time in its technical information and specifications, and service and support programs.

SOURCE NetScout Systems, Inc.

Peggy Flynn of NetScout Systems, Inc., +1-978-614-4162, flynnp@netscout.com;
or Dawn Sullivan or Erin Del Llano both of Schwartz Communications, Inc., +1-781-684-0770,
netscout@schwartz-pr.com

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