New nGenius Performance Manager 3.0 Provides Hospital System with Centralized Management for Safeguarding Vital Application Performance and Rapid Troubleshooting
WESTFORD, Mass., Sept. 20 /PRNewswire-FirstCall/ -- NetScout Systems, Inc.
(Nasdaq: NTCT), a leading provider of network and application performance
management solutions, today announced that The University of Kansas Hospital
is using its nGenius(R) Solution to manage a wide-area network supporting up
to 5,000 users across 14 remote outpatient locations. As part of the nGenius
Solution, new nGenius Performance Manager 3.0 software gives The University of
Kansas Hospital the granular visibility and centralized control needed to
manage vital application traffic, rapidly troubleshoot problems before they
impact network performance and eliminate unnecessary IT finger-pointing and
expenses.
The University of Kansas Hospital is a state authority closely affiliated
with the University of Kansas Medical Center. The hospital's doctors, nurses
and support personnel rely on the network every day to access critical
applications including patient medical records, billing and imaging systems
for MRIs, CAT scans, radiology and cardiology systems. The network also
supports scheduling and email programs for doctors and patients that are
accessed simultaneously from multiple campus locations.
For The University of Kansas Hospital, it is essential that medical
records, images and communications move quickly and securely across the
network to meet their medical staff's often-urgent need for patient data.
nGenius Performance Manager 3.0 helps the hospital's IT staff understand how
long it takes for a user to request and receive information, the overall
traffic load on the network and the mix of application traffic that is
consuming the most network resources. The nGenius Solution also provides
centralized visibility into performance issues on The University of Kansas
Hospital's large wide-area network with comprehensive application and network
information, allowing staff to rapidly troubleshoot bottlenecks.
Recently, The University of Kansas Hospital used the nGenius Solution to
isolate the source of an application slowdown, overcoming "finger-pointing"
and saving more than $15,000 in unwarranted IT vendor billing fees. "The
centralized management and troubleshooting capabilities provided by the
NetScout solution allowed us to quickly resolve an issue that had plagued
internal groups for more than 60 days, providing an immediate, real dollar
savings," said Michael Nix, assistant director of communication technologies
at The University of Kansas Hospital. "In our medical environment where
network performance can have an impact on the reaction time of healthcare
staff, such solutions have immediate benefits. With the nGenius Solution, we
have eliminated the cumbersome process of troubleshooting performance problems
by physically traveling to each site to monitor network traffic. By improving
IT productivity and reducing network problems, we have also been able to
increase intangibles such as end-user satisfaction and IT service
reliability."
The hospital also uses NetScout's nGenius Performance Manager NewsPaper
reports as a trending tool to get a better view of overall network activity
and gain insight into intermittent user complaints about slow connectivity and
response time. The rich, web-based reports enable IT staff to identify the
amount of traffic passing across the network at a particular moment in time,
the exact number of broadcasts, how much of each individual type of traffic is
taking place and cross reference the information with historical data reports
to determine if the problem is a transient anomaly or a repetitive nuisance.
"The IT group at The University of Kansas Hospital has clearly
demonstrated how organizations can achieve greater application and network
reliability through centralized performance management, while maintaining
efficient IT practices," said Jim Frey, vice president of marketing at
NetScout Systems. "The nGenius System's capabilities to rapidly and remotely
pinpoint problems make it ideal for organizations with mission-critical
applications running on widely dispersed networks."
About NetScout Systems, Inc.
NetScout Systems, Inc. (Nasdaq: NTCT) is a market leader and pioneer of
integrated network and application performance management products and
solutions that unify performance across the enterprise. NetScout's nGenius
Performance Management System is helping more than 3000 leading companies
increase their return on infrastructure investments by optimizing the
performance of networks and applications according to business priorities.
NetScout is headquartered in Westford, Massachusetts and has offices
worldwide. Further information is available at http://www.netscout.com.
NetScout and the NetScout logo, nGenius, and Quantiva are registered
trademarks of NetScout Systems, Inc. The CDM logo, MasterCare and the
MasterCare logo, are trademarks of NetScout Systems, Inc. Other brands,
product names and trademarks are property of their respective owners. NetScout
reserves the right, at its sole discretion, to make changes at any time in its
technical information and specifications, and service and support programs.
SOURCE NetScout Systems, Inc.
/CONTACT: Dylan Locsin of NetScout Systems, Inc., +1-978-614-4113,
locsind@netscout.com; or Brian Alberti of SparkSource, Inc., +1-781-274-6061
ext. 203, netscout@sparksource.com /
/Web site: http://www.netscout.com/
(NTCT)