WESTFORD, Mass.--(BUSINESS WIRE)--May 3, 2006--NetScout Systems,
Inc. (NASDAQ: NTCT), a leading provider of application and network
performance management solutions, today announced that CN, a North
American railroad industry leader, has deployed the nGenius(R)
Solution to manage the performance of its business services.
Additionally, CN is piloting the new nGenius(R) Analytics anomaly
detection system to proactively warn of problems in network and
application performance.
CN's freight services span Canada and mid-America, from the
Atlantic and Pacific oceans to the Gulf of Mexico, with connections to
all points in North America. Its IT network supports more than 20,000
employees, 15,000 of whom are heavy network users, relying on the
network to track shipments in real-time, process customer service
transactions and fulfill order requests. The remaining employees in
the field and on trains depend on the network to ensure that the
company's extensive, automated rail system operates efficiently and
safely.
CN uses the nGenius Solution with two nGenius Performance Manager
servers to analyze and report on application performance data
collected by nGenius Probes extensively deployed on its WAN
infrastructure, train monitoring network, corporate offices, and data
centers. The nGenius Solution enables CN to monitor a wide range of
applications underlying business services.
Since the deployment of the nGenius Solution, CN has been able to
improve a number of performance management and organizational
processes, including troubleshooting application performance problems,
capacity planning and collaborative planning for application
roll-outs. For example, CN's networking group has used the nGenius
Solution with its strategically placed nGenius Probes to:
- Troubleshoot quality problems during a trial VoIP deployment;
,li> Resolve a situation where a large number of desktop computers
were unable to correctly map network drives by using
NetScout's packet capture and analysis capabilities to
identify a hidden client-server miscommunication;
- Test the network impact of a Lotus Notes upgrade with the
application team prior to full deployment to thousands of
desktops;
- Report on the performance of the business application that
controls freight rail traffic; and
- Reduce uncertainty about the true amount of actual network
activity through the use of 1-minute views of application
traffic enabled by NetScout's High Definition Performance
Management technology.
"Our business operates in real-time with extensive automation, so
we depend heavily on the corporate network remaining responsive," said
Bruno Quesnel, senior network engineer with CN's Telecom Engineering
Team. "The number of our remote sites and distinct classification of
business services we monitor requires a reliable and highly granular
network monitoring system. The nGenius System gives us the visibility
we need to serve our user base and keep mission-critical business
functions running at high efficiency."
CN deployed nGenius Analytics in a pilot test on their core WAN
circuits, configuring the product to monitor and detect performance
issues on physical and virtual network interfaces and within QoS
classes carrying key business services. The ability to proactively
alarm on performance of QoS classes is unique to NetScout's nGenius
Analytics product. This feature allows CN to prioritize alarms in
their top "Business Critical" QoS class for VoIP and mainframe
applications running rail business services, over their secondary QoS
classes for traffic such as email and desktop management updates. See
today's related announcement "NetScout Introduces nGenius Analytics to
Speed Performance Problem Resolution"
(http://www.netscout.com/news/06/0503a.asp) for more product
information.
"Through nGenius Analytics, I've been alerted to weird activity
that I probably wouldn't have known about before," said Quesnel.
"Having a tool that reports on anomalies, especially at the
application/link layer is definitely a plus for our Network
Optimization Team."
Quesnel is working to expand the use of the nGenius Solution to
CN's new Network Optimization Team to assist with its mission. "Based
on our experience with the product, I'm positioning nGenius Analytics
to help us meet organizational goals to be more proactive in
optimizing the network and cutting resolution times. Its dynamic
alerts could eliminate unnecessary time spent configuring alarm
systems, triaging alarms and hunting for evidence of a suspected
problem. We'd like to quickly escalate events to the proper network
personnel before a situation becomes critical."
Jim Frey, vice president of marketing at NetScout, said, "Large
enterprises like CN, whose livelihood depends on sophisticated
automation of physical and virtual resources, require greater
intelligence in their approach to application and network performance
management. With the full range of capabilities the nGenius Solution
now provides, CN has access to accurate, reliable alarms with
actionable data to optimize delivery of business services over their
networks and stay ahead of performance threats."
About CN
Canadian National Railway Company spans Canada and mid-America,
from the Atlantic and Pacific oceans to the Gulf of Mexico, serving
the ports of Vancouver, Prince Rupert, B.C., Montreal, Halifax, New
Orleans, and Mobile, Ala., and the key cities of Toronto, Buffalo,
Chicago, Detroit, Duluth, Minn./ Superior, Wis., Green Bay, Wis.,
Minneapolis/St. Paul, Memphis, St. Louis, and Jackson, Miss., with
connections to all points in North America.
About NetScout Systems
NetScout Systems, Inc. (NASDAQ: NTCT) is a market leader and
pioneer of integrated application and network performance management
products and solutions that help IT organizations assure critical
business services across the enterprise. More than 3000 leading
companies and government organizations worldwide have deployed
NetScout's nGenius(R) Performance Management System to increase their
return on infrastructure investments by optimizing the performance of
networks and applications according to business priorities. NetScout
is headquartered in Westford, Massachusetts and has offices worldwide.
Further information is available at http://www.netscout.com.
NetScout and the NetScout logo, nGenius, and Quantiva are
registered trademarks of NetScout Systems, Inc. The CDM logo,
MasterCare, Progressive Analytics and the MasterCare logo, are
trademarks of NetScout Systems, Inc. Other brands, product names and
trademarks are property of their respective owners. NetScout reserves
the right, at its sole discretion, to make changes at any time in its
technical information and specifications, and service and support
programs.
CONTACT: NetScout Systems, Inc.
Dylan Locsin, 978-614-4113
locsind@netscout.com
http://www.netscout.com
or
Davies Murphy Group, Inc.
Brian Alberti, 781-418-2403
netscout@daviesmurphy.com
SOURCE: NetScout Systems, Inc.