nGenius Solution Gives Service Providers the Deep Visibility They Need to Accelerate MTTR and Reduce Churn
WESTFORD, Mass. & DALLAS--(BUSINESS WIRE)--Dec. 4, 2006--NetScout
Systems, Inc. (NASDAQ: NTCT), a leading partner to the Global 2000 in
deploying and protecting IP-based networks and applications for over
two decades, today announced from the TeleManagement World Americas
show floor that its nGenius(R) Performance Management Solution is now
available for deployment in revenue-generating, customer-facing,
service provider networks. Over the past two years, NetScout's rich,
carrier-grade performance monitoring solutions have found a growing
audience among operators as a powerful means for achieving clear
visibility into IP traffic from the network, service, and customer
perspectives. This valuable operational intelligence enables providers
to accurately plan for capacity expansion and reduce Mean Time to
Restore (MTTR) by rapidly troubleshooting IP service degradations.
Originally built to support the world's largest private and
government networks, NetScout architected the nGenius Solution to
deliver high-definition visibility with high reliability. The nGenius
Solution offers providers:
- Distributed architecture which can support tens of thousands
of measurement points.
- High capacity, real-time, network-facing direct
instrumentation which can handle 10Gbit Ethernet and OC-48
speeds today.
- Highly efficient workflow that allows operators to move
quickly and easily from KPIs (key performance indicators) to
flow data to packet details as needed.
- Unified support for direct instrumentation, flow records, and
SNMP-based performance data.
- Open interfaces for integration with other operations
products.
- Easily configurable reports for delivering intelligence on
broad performance indicators at the network level, service
level, or customer level.
- Standby fail-over configurations for assuring operational
continuity.
NetScout expects these capabilities to be of particular interest
to service providers that are transitioning towards IMS as a means of
embracing service convergence and offering reliable IP-based service
bundles such as Triple Play.
"There is an important gap in solutions available today for IP
services assurance," said Karl Whitelock, Senior Consulting Analyst
with Stratecast, a Division of Frost & Sullivan. "While many operators
have established excellent viewpoints into their network elements and
service signaling, far fewer have found an effective means to secure
the visibility they need into the IP traffic streams themselves to
close the loop between high-level KPIs and the actual customer
experience. NetScout's deep-packet viewpoint represents a means to
bridge that gap."
New For MPLS: VRF Visibility
One of NetScout's most important recent developments has been the
addition of capabilities to identify and monitor individual VRF
(Virtual Routing & Forwarding) Paths in MPLS networks. This visibility
is critical to mobile operators who use VRF Paths to segment traffic
by service (authentication, roaming, ringtones, etc). If an operator
cannot see inside the VRF Paths, it cannot fully understand and
protect customer quality, and its ability to reduce churn and grow
average revenue per user (ARPU) will be limited.
nGenius Solution in Customer-Facing Networks Globally
The nGenius Solution is already being used by multiple service
providers in their customer-facing networks, including a leading
Pan-African mobile operator who has used the nGenius Solution to:
- Optimize traffic engineering with trended network and service
reporting for reality-based capacity planning.
- Protect against network misuse with application recognition.
- Gain comprehensive application-layer visibility within all
MPLS VRFs in real-time as well as conduct post-event forensic
analysis using extended packet recording.
- Realize immediate benefits by being able to pinpoint service
degradations and reduce MTTR.
"Data services for most mobile CSPs now account for about ten
percent of total revenues," said Patrick Kelly, cofounder and senior
analyst, OSS Observer. "This share of service revenue will continue to
increase, resulting in more investments in the service-management
market to assess service degradation and customer impact. NetScout has
identified some of the key requirements that CSPs need to manage
capacity and utilization across the physical links of the
IP/MPLS-based network core, evaluate traffic patterns and performance
indicators by the virtual circuit level and GTP tunnel, and measure
KPIs that affect roaming partners."
"Due to our deep experience managing the largest IP networks in
the world and our carrier-class architecture, service providers are
seeking out the nGenius Solution to protect the quality of the
customer experience, lower risk during technology transitions and new
service introductions and reduce OpEx and CapEx," said Bruce Kelley,
NetScout's CTO. "Whether they want to ensure QoS by tracking
high-value accounts by phone number or by quickly identifying a
bandwidth hog in the MPLS segment by viewing multiple VRFs, service
providers readily understand that the nGenius Solution can positively
impact a profit center."
Availability
The nGenius Performance Management Solution for service providers,
which includes the new MPLS VRF visibility functions, is available
now.
About NetScout Systems
NetScout Systems, Inc. (NASDAQ: NTCT) is a market leader and
pioneer of integrated network and application performance management
products and solutions that assure critical business services across
the enterprise. More than 3200 organizations worldwide have deployed
NetScout's nGenius(R) Performance Management System to increase their
return on infrastructure investments by optimizing the performance of
networks and applications according to business priorities. NetScout
is headquartered in Westford, Massachusetts and has offices worldwide.
Further information is available at http://www.netscout.com.
NetScout and the NetScout logo, nGenius, and Quantiva are
registered trademarks of NetScout Systems, Inc. The CDM logo,
MasterCare, Progressive Analytics and the MasterCare logo, are
trademarks of NetScout Systems, Inc. Other brands, product names and
trademarks are property of their respective owners. NetScout reserves
the right, at its sole discretion, to make changes at any time in its
technical information and specifications, and service and support
programs.
CONTACT: NetScout Systems, Inc.
Christine Johansen, 978-614-4113
johansenc@netscout.com
www.netscout.com
or
Davies Murphy Group
Doug Broad, 781-418-2415
netscout@daviesmurphy.com
www.daviesmurphy.com
SOURCE: NetScout Systems, Inc.