View all news

Denver Health Calls on NETSCOUT During Major VoIP Rollout

June 13, 2007

Healthcare Organization Invests in NetScout's nGenius Solution to Solve Erratic VoIP Issues and Prime Network for More Users and Applications

WESTFORD, Mass., Jun 13, 2007 (BUSINESS WIRE) -- NetScout Systems, Inc. (NASDAQ: NTCT), the industry pacesetter for advanced network and service assurance solutions, today announced that Denver Health, the healthcare safety net for the City and County of Denver, Colorado, is using the nGenius(R) Performance Management Solution. Initially deployed to resolve existing issues and proactively manage performance of Voice over IP (VoIP) services, Denver Health has expanded its investment in the nGenius Solution with an eye towards enabling streaming video and ensuring rapid access to critical applications such as Electronic Medical Records (EMRs) and Picture Archiving and Communication Systems (PACS).

Denver Health has a large campus environment with 18,000 ports and a fiber backbone. It presently has 20 remote sites. With 3400 wireless access points campus-wide, the network currently averages 600 simultaneous wireless user sessions; both the number of access points and the number of simultaneous user sessions will likely double over the next 12 months.

"We have VoIP, PACs and EMRs. We have medical devices, streaming video and new users coming on to the network, plus we have substantial growth in our wireless usage," said Adam Bradley, Denver Health's network manager. "NetScout allows us to see what traffic is coming across."

Training a Watchful Eye on Streaming Video, Records Management

Denver Health's needs have evolved over time to require streaming video for education and collaboration. The IT organization is using the nGenius Solution to ensure quality and bandwidth availability for the streaming video but not at the expense of other essential networked applications such as PACS.

Denver Health also recently leveraged the nGenius Solution to enhance communication between the network and application teams, when Siemens' Enterprise Document Management (EDM) replaced the medical records system and also assumed a greatly expanded role within daily operations. "Overnight, we went from 300 users to 1200 users, and in the first few days the EDM deployment team was very interested to know how the application was doing on the network," says Bradley. "Instead of saying we'd have to check and let them know later, we pulled up nGenius System reports and shared the information with them."

"Denver Health's investment in the nGenius Solution reflects their commitment to reducing troubleshooting time and proactive network management," said John Downing, vice president, worldwide sales for NetScout Systems. "Their achievement of 100 percent uptime for two years running is testament to the fact that performance can be assured despite rollouts of major new technologies and applications, and NetScout is excited to be playing a role in their success."

Read the full Denver Health case study at cpid=otc-pr&date=2007-06-13

(Editor's Note: Due to the length of this URL, it may be necessary to copy and paste it into your Internet browser's URL address field.)

About Denver Health

Denver Health, formerly known as Denver General Hospital, is the Rocky Mountain Region's Level 1 academic trauma center, and the safety net hospital for the Denver area. The Denver Health system, which integrates acute and emergency care with public and community health, includes the Rocky Mountain Regional Trauma Center, Denver's 911 emergency medical response system, Denver Health Paramedic Division, eight family health centers, 12 school-based health centers, the Rocky Mountain Poison and Drug Center, NurseLine, Correctional Care, Denver CARES, Denver Public Health, the Denver Health Foundation and the Rocky Mountain Center for Medical Response to Terrorism, Mass Casualties and Epidemics. For more information go to

About NetScout Systems

NetScout Systems, Inc. (NASDAQ: NTCT) has been the industry pacesetter for advanced network and service assurance solutions for over a decade, and counts the world's largest enterprises, government agencies, and service providers among its customers. Enterprise and government IT organizations deploy NetScout's nGenius(R) Performance Management System to increase service levels to their users by reducing or preventing service disruptions. Service providers depend on NetScout's proven IP performance management technology and expertise to protect the quality of their customers' experience with IP-based services. NetScout is headquartered in Westford, Massachusetts and has offices worldwide. Further information is available at

NetScout and the NetScout logo, nGenius, and Quantiva are registered trademarks of NetScout Systems, Inc. The CDM logo, MasterCare, Progressive Analytics and the MasterCare logo, are trademarks of NetScout Systems, Inc. Other brands, product names and trademarks are property of their respective owners. NetScout reserves the right, at its sole discretion, to make changes at any time in its technical information and specifications, and service and support programs.

SOURCE: NetScout Systems, Inc.

NetScout Systems, Inc.
Christine Johansen, 978-614-4113
For NetScout Systems, Inc.
Davies Murphy Group, Inc.
Brian Alberti, 781-418-2403

View all news