Omega Management Group Once Again Honors NetScout with NorthFace
ScoreBoard(SM) Award for Excellence in Customer Support and Sales
Process
WESTFORD, Mass.--(BUSINESS WIRE)--May 14, 2007--NetScout Systems,
Inc. (NASDAQ: NTCT), the industry pacesetter for advanced network and
service assurance solutions, announced today that it has received a
third consecutive NorthFace ScoreBoard(SM) Award for customer
satisfaction excellence throughout 2006 from Omega Management Group
Corp. NetScout again was recognized for outstanding customer support,
and for the first time, for excellence in the sales process as well.
Recognized experts in customer loyalty management programs, Omega
regularly conducts customer surveys and awards NorthFace ScoreBoard
status to those companies whose customers give satisfaction ratings of
4.0 or higher out of a possible 5.0 in key areas of customer service.
Omega's market research indicates that achieving a 4.0 rating or above
over an extended period of time is clear evidence of customer loyalty.
Consistent satisfaction at this level essentially locks in profitable
long-term customer relationships and significantly raises the bar for
competitors.
NetScout achieved high ratings in the customer support category
based on its technical support team's responsiveness, communications,
expertise, professional attitude, and overall relationship with
customers. NetScout's sales team was similarly recognized for its
excellence in the sales process category, based on its responsiveness
and availability, expertise, setting appropriate product expectations,
and overall relationships with customers.
"NetScout has once again demonstrated exemplary service through
its customers' ratings and a firm commitment to exceeding customer
expectations," said John Alexander Maraganis, president & CEO of
Omega. "This award, especially for the third consecutive year, is
clear proof that NetScout is executing well on its commitment to its
customers."
"We are honored to be recognized by our customers once again,"
said June Nugent, director of Knowledge Resources for the Customer
Satisfaction program at NetScout. "The Omega survey allows us to
consistently report and measure our ongoing relationship with users;
we use the results to continuously improve our products, processes,
and communications with our customers."
NetScout will receive the award at Omega's annual Symposium for
Customer Operations & Relationship Exposition (SCORE) Conference
running from June 11-13 at the Seaport Hotel in Boston.
About NetScout Systems
NetScout Systems, Inc. (NASDAQ: NTCT) has been the industry
pacesetter for advanced network and service assurance solutions for
over a decade, and counts the world's largest enterprises, government
agencies, and service providers among its customers. Enterprise and
government IT organizations deploy NetScout's nGenius(R) Performance
Management System to increase service levels to their users by
reducing or preventing service disruptions. Service providers depend
on NetScout's proven IP performance management technology and
expertise to protect the quality of their customers' experience with
IP-based services. NetScout is headquartered in Westford,
Massachusetts and has offices worldwide. Further information is
available at http://www.netscout.com.
NetScout and the NetScout logo, nGenius, and Quantiva are
registered trademarks of NetScout Systems, Inc. The CDM logo,
MasterCare, Progressive Analytics and the MasterCare logo, are
trademarks of NetScout Systems, Inc. Other brands, product names and
trademarks are property of their respective owners. NetScout reserves
the right, at its sole discretion, to make changes at any time in its
technical information and specifications, and service and support
programs.
CONTACT: NetScout Systems, Inc.
Christine Johansen, 978-614-4113
johansenc@netscout.com
or
Davies Murphy Group, Inc.
Mandy Keith, 781-418-2421
netscout@daviesmurphy.com
SOURCE: NetScout Systems, Inc.