NETSCOUT Wins Award for Excellence in Customer Satisfaction for Third Consecutive Year

14 May 2007
    Omega Management Group Once Again Honors NetScout with NorthFace
   ScoreBoard(SM) Award for Excellence in Customer Support and Sales

WESTFORD, Mass.--(BUSINESS WIRE)--May 14, 2007--NetScout Systems, Inc. (NASDAQ: NTCT), the industry pacesetter for advanced network and service assurance solutions, announced today that it has received a third consecutive NorthFace ScoreBoard(SM) Award for customer satisfaction excellence throughout 2006 from Omega Management Group Corp. NetScout again was recognized for outstanding customer support, and for the first time, for excellence in the sales process as well.

Recognized experts in customer loyalty management programs, Omega regularly conducts customer surveys and awards NorthFace ScoreBoard status to those companies whose customers give satisfaction ratings of 4.0 or higher out of a possible 5.0 in key areas of customer service. Omega's market research indicates that achieving a 4.0 rating or above over an extended period of time is clear evidence of customer loyalty. Consistent satisfaction at this level essentially locks in profitable long-term customer relationships and significantly raises the bar for competitors.

NetScout achieved high ratings in the customer support category based on its technical support team's responsiveness, communications, expertise, professional attitude, and overall relationship with customers. NetScout's sales team was similarly recognized for its excellence in the sales process category, based on its responsiveness and availability, expertise, setting appropriate product expectations, and overall relationships with customers.

"NetScout has once again demonstrated exemplary service through its customers' ratings and a firm commitment to exceeding customer expectations," said John Alexander Maraganis, president & CEO of Omega. "This award, especially for the third consecutive year, is clear proof that NetScout is executing well on its commitment to its customers."

"We are honored to be recognized by our customers once again," said June Nugent, director of Knowledge Resources for the Customer Satisfaction program at NetScout. "The Omega survey allows us to consistently report and measure our ongoing relationship with users; we use the results to continuously improve our products, processes, and communications with our customers."

NetScout will receive the award at Omega's annual Symposium for Customer Operations & Relationship Exposition (SCORE) Conference running from June 11-13 at the Seaport Hotel in Boston.

About NetScout Systems

NetScout Systems, Inc. (NASDAQ: NTCT) has been the industry pacesetter for advanced network and service assurance solutions for over a decade, and counts the world's largest enterprises, government agencies, and service providers among its customers. Enterprise and government IT organizations deploy NetScout's nGenius(R) Performance Management System to increase service levels to their users by reducing or preventing service disruptions. Service providers depend on NetScout's proven IP performance management technology and expertise to protect the quality of their customers' experience with IP-based services. NetScout is headquartered in Westford, Massachusetts and has offices worldwide. Further information is available at

NetScout and the NetScout logo, nGenius, and Quantiva are registered trademarks of NetScout Systems, Inc. The CDM logo, MasterCare, Progressive Analytics and the MasterCare logo, are trademarks of NetScout Systems, Inc. Other brands, product names and trademarks are property of their respective owners. NetScout reserves the right, at its sole discretion, to make changes at any time in its technical information and specifications, and service and support programs.

    CONTACT: NetScout Systems, Inc.
             Christine Johansen, 978-614-4113
             Davies Murphy Group, Inc.
             Mandy Keith, 781-418-2421

    SOURCE: NetScout Systems, Inc.