View all news

Taiwan Mobile Meets Smart Phone Customer Expectations with NETSCOUT Service Delivery Management Solution

April 21, 2010
Critical Visibility Provided by nGenius Service Assurance Solution Delivers Billing Accuracy and Optimum Network Performance

WESTFORD, Mass., Apr 21, 2010 (BUSINESS WIRE) --NetScout Systems, Inc. today announced that Taiwan Mobile, the country's second largest mobile service provider, has deployed the nGenius(R) Service Assurance Solution across its network. As a leading provider of smart phones and mobile business services in Taiwan, the operator required a scalable approach which could enable consistent network performance and user experience for high bandwidth data services, as well as assistance with billing mediation for roaming customers.

Since 2004, Taiwan Mobile has invested approximately $311 million in third-generation (3G) infrastructure. To help keep the operator's complex service delivery environment performing at peak levels, Taiwan Mobile turned to NetScout and the company's nGenius Service Assurance Solution. Taiwan Mobile is using the nGenius solution to monitor the network's gateway GPRS support node (GGSN), HTTP traffic, 3GPP performance, and DNS servers to determine how the increase in subscriber data traffic and new 3G services are impacting overall operations, and respond accordingly to deliver optimum network performance and meet customer expectations. Additionally, Taiwan Mobile is able to take advantage of the predictive capabilities of the nGenius solution to spot anomalous behavior and in many cases, resolve the situation before subscribers are impacted.

"As the premier provider of smart phones in Taiwan, we have certain performance expectations from our subscribers that must be met. At the same time, these customers have the potential to put a significant strain on both services and the service delivery environment," said Jeff Lu, IP Network Department Manager at Taiwan Mobile. "NetScout has proven to be the perfect fit for our service assurance needs. Having end-to-end visibility into how services are performing on the network and out to the subscriber, and proactively making adjustments based on that visibility, helps us keep our subscribers happy, reduces churn and is a key factor in driving new revenue."

Taiwan Mobile is also relying upon NetScout to maximize revenue opportunities from the operator's roaming agreements and inter-exchange traffic with other carriers. Taiwan Mobile utilizes the nGenius Service Assurance Solution to monitor roaming traffic and capture performance data on the operator's network as well as on roaming partner networks, and compare performance levels. Taiwan Mobile is also able to determine the various volumes of roaming traffic on different networks, and adjust roaming rates accordingly.

In addition, nGenius supports Taiwan Mobile in the important task of billing mediation associated with roaming customers. The nGenius Service Assurance Solution is able to capture and validate traffic traversing the GGSN, and the devices which support subscriber authentication and chargeback functions. By providing billing mediation data which verifies that charges which are billed to customers or passed along to other carriers are properly accounted for, the nGenius solution has become a critical component in the mobile carrier's Operation Support System (OSS) infrastructure.

"The new ways in which subscribers are using mobile devices create tremendous business and revenue generating opportunities for mobile operators, while at the same time making it more challenging to manage operational issue such as billing and network performance," said Steven Shalita, vice president, marketing at NetScout. "Using the nGenius Service Assurance Solution gives operators the deep visibility into network activity and service performance they require to make the most of their investment in 3G infrastructure and services and assure the users experience."

About NetScout Systems, Inc.

NetScout Systems, Inc. (NASDAQ: NTCT) is the market leader in Unified Service Delivery Management enabling comprehensive end-to-end network and application assurance. For 25 years, NetScout has delivered breakthrough packet-flow technology that provides trusted and comprehensive real-time network and application performance intelligence enabling unified assurance of the network, applications and users. These solutions enable IT staff to predict, preempt and resolve network and service delivery problems while facilitating the optimization and capacity planning of the network infrastructure. NetScout nGenius(R) and Sniffer(R) solutions are deployed at more than 20,000 of the world's largest enterprises, government agencies, and service providers, on over 740,000 network segments to assure the network, applications, and service delivery to their users and customers.

More information about NetScout Systems, Inc. is available at

NetScout, nGenius, InfiniStream and Sniffer are registered trademarks of NetScout Systems, Inc.

SOURCE: NetScout Systems, Inc.

NetScout Systems, Inc.
Stephanie Xavier, 408-571-5343
Senior Public Relations Manager
Davies Murphy Group, Inc.
Rob Morton, 781-418-2460

View all news