NETSCOUT Transforms Performance Management: Converges APM and NPM into a Single Unified Platform

18 Jun 2013

nGeniusONE Delivers a Dual View of Application and Network Performance to Better Manage Service Availability, Quality and the User Experience

WESTFORD, Mass.--(BUSINESS WIRE)--Jun. 18, 2013-- NetScout® Systems, Inc. today announced the nGeniusONE™ Unified Performance Management platform, introducing a new approach to IT service management that helps dramatically shorten the time required to solve application and network performance problems in enterprise network environments. Leveraging packet-flow data, the platform combines simple, straightforward workflows with relevant performance and quality information in business service context, presenting predictive and actionable information to IT operations users enabling them to quickly identify and triage performance problems. nGeniusONE rises above other performance management offerings in ease of use, scalability, and broad value delivered to a wide range of IT operational teams including network, application, server, and service delivery managers.

Service orchestration and management has become a much higher IT priority. Service availability, quality, and user experience are becoming key measurements of IT service success. Although technology and operational silos remain an obstacle to IT effectiveness, managing IT in the context of service delivery is becoming a focal point. As IT organizations continue to adopt more structured service management processes, they need comprehensive service-oriented tools to manage IT services in the context of delivery rather than in a compartmentalized view of applications and networks. Consequently, IT organizations need to view application and network performance together to achieve a service-focused perspective that aligns with how the business consumes services to deliver consistent, high-quality service levels with an exceptional user experience.

“Delivering applications has become a critical aspect of IT operations, and a shift toward service-centricity requires that IT operations align their functions in context of how successfully applications and services are being delivered,” said Jim Frey, vice president of research, network management at Enterprise Management Associates. “NetScout has a long history and demonstrated leadership in providing deep, rich visibility to IT operations, by extracting layer 2-7 application and network intelligence in real time. The nGeniusONE platform further advances NetScout’s market differentiation by providing a truly unified approach to monitoring the delivery of applications and services across the IT infrastructure, providing a more complete and systematic perspective of service delivery to address a class of issues that neither component-focused infrastructure management, nor component-level Application Performance Management approaches can.”

The nGeniusONE platform converges application and network performance management (APM and NPM) functionality into a single unified platform that delivers a top-down, serviced-focused perspective of performance characteristics of all infrastructure and application elements associated with service delivery. The platform correlates application and network metrics to fully expose the end-to-end performance and responsiveness of any service – with deep visibility into hop-by-hop transaction latency, service requests and load, new and active sessions, and correlated application and network errors. This service-centric approach reveals critical interactions and dependencies between the infrastructure and application tiers across complex and distributed environments, to identify and solve problems that host and agent-based APM approaches cannot. Consequently, IT organizations can now more effectively manage the health and availability of diverse application environments to proactively identify performance issues, more effectively triage impact, and quickly identify the root cause of problems.

nGeniusONE supports diverse data, voice and video environments, including web-based applications such as Oracle and Microsoft, remote desktop applications such as Citrix, public and private cloud environments, UC services such as Voice over IP, and specialized environments such as financial trading. nGeniusONE supports the needs of network, application and service delivery managers, and aligns to Information Technology Infrastructure Library (ITIL) processes, enabling IT operations teams to more effectively collaborate on managing service delivery performance. nGeniusONE uses a unique community concept to organize views that align with how services are delivered to users. User-defined service definitions allow the construction of domains based upon physical and logical attributes, such as a specific application or service, physical sites, logical workgroups, geographic regions or business units.

“CareerBuilder operates the largest online job site in the U.S., so we know first-hand the importance of effectively monitoring both application and network performance,” said Mahmoud Harb, Director of Global Site Operations at CareerBuilder. “The introduction of nGeniusONE expands the value of NetScout’s solution by visualizing different aspects of the service architecture and combining application and network performance metrics into a single converged workflow with multi-layered analytics capabilities. This further supports our efforts in assuring an optimal user experience.”

The nGeniusONE platform is accessed via a lightweight HTML5 web browser allowing the visualization of any analysis view from any device, anywhere. The platform delivers a wide-range of real-time and historical performance analysis workflows that support both reactive and proactive management activities. Beginning with a service-focused real-time dashboard, users can contextually progress to multi-dimensional service and network traffic diagnostics, with the ability to progress into granular user-level session transaction tracing. Although the majority of issues can be resolved with higher level metadata analysis, experts can access deep-dive packet details as desired.

Powered by Next-Generation Adaptive Session Intelligence Technology

The nGeniusONE platform is powered by Adaptive Session Intelligence™ (ASI) 2.0, NetScout’s next-generation Deep Packet Inspection (DPI) engine that exploits the inherent richness of packet-flow data to provide a contextual view of service, network and application performance across complex multi-tier, multi-domain service delivery environments. NetScout’s ASI technology enables massive scale by performing real-time granular data mining of all network traffic as it crosses the wire in each of the deployed nGenius InfiniStream® appliances. This eliminates the need for middleware or aggregation servers, increasing the scale, depth and speed of the nGeniusONE platform’s analysis velocity. ASI technology generates a full-spectrum of unique metadata that includes Key Performance Indicators (KPIs), Key Traffic Indicators (KTIs), Key Server Indicators (KSIs) and Key Error Indicators (KEIs). ASI 2.0 technology is future-ready to support next generation network speeds such as 40 and 100 gigabit interfaces and emerging technologies such as software defined networks (SDN) and IPv6.

“By unifying application and network performance management functionality into a single platform, the introduction of nGeniusONE significantly expands NetScout’s proactive performance management capabilities. This enables NetScout to address a much broader market and expanded range of operational users within the IT organization,” said Steven Shalita, vice president, marketing at NetScout. “Our delivery of a completely new analysis architecture coupled with the significant advances in our ASI technology radically simplifies service delivery management, enabling faster, more effective triage, and empowers IT operations teams to more effectively collaborate on managing application delivery in a service context to optimize performance, availability and protect the user experience.”


The nGeniusONE unified performance management platform is available now. Most existing nGenius Service Assurance Solution customers under MasterCareSM agreements are eligible to receive upgrades to the new nGeniusONE platform, at no cost. Please contact NetScout or a NetScout authorized reseller for more information.

NetScout will be showcasing the new nGeniusONE platform at Cisco Live in Orlando, Florida, June 25-27, 2013, booth number 911.

About NetScout Systems, Inc.

NetScout Systems, Inc. (NASDAQ: NTCT) is the market leader in Unified Service Delivery Management enabling comprehensive end-to-end network and application assurance. For 28 years, NetScout has delivered breakthrough packet-flow technology that provides trusted and comprehensive real-time network and application performance intelligence enabling unified assurance of the network, applications and users. These solutions enable IT staff to predict, preempt and resolve network and service delivery problems while facilitating the optimization and capacity planning of the network infrastructure. NetScout nGenius® and Sniffer® solutions are deployed at more than 20,000 of the world’s largest enterprises, government agencies, and more than 148 service providers, on over one million physical and 2,000 virtual network segments to assure the network, applications, and service delivery to their users and customers. For more information about NetScout go to For more information on nGeniusONE, visit

NetScout, nGenius, and InfiniStream are registered trademarks, nGeniusONE is a trademark, and MasterCare is a service mark of NetScout Systems, Inc. All other trademarks are the property of their respective owners.

Source: NetScout Systems, Inc.

NetScout Systems, Inc.
Rebecca Noriega, +1-408-571-5343
Sr. Public and Analyst Relations Manager
Davies Murphy Group, Inc.
Joseph Rigoli, +1-781-418-2460