The nGeniusONE Platform Delivers Comprehensive Real-Time Operational
Intelligence Enabling the Proactive Management of Service Availability
and Quality to Improve the Customer Experience
BARCELONA, Spain--(BUSINESS WIRE)--Feb. 24, 2014--
NetScout®
Systems, Inc. today announced the extension of its nGeniusONE™
Unified Performance Management platform to service providers, delivering
next generation service assurance and operational intelligence
capabilities for data, multi-generational voice and video service
delivery environments. Extending NetScout’s data analysis capabilities,
the nGeniusONE platform provides comprehensive support for mobile and
fixed line voice services, including Voice over Long Term Evolution
(VoLTE), Internet Protocol Multimedia Subsystem (IMS), Voice over IP
(VoIP) and legacy circuit switched voice deployments.
“Operators are facing increasing pressure to deliver high quality
services because poor performance impacts customer satisfaction and
increases the risk of churn. Operators need actionable insight into both
performance and usage to support real-time performance management and
identify trends that can lead to revenue expansion opportunities,” said
Patrick Kelly, research director, Analysys Mason. “NetScout is well
positioned to extend their operational value beyond traditional service
assurance to real-time operational intelligence and customer experience
management capabilities that can support a wider range of use cases in
an operator’s organization.”
The nGeniusONE platform provides mobile, wireline and cable operators
with a top-down, service-centric perspective of networks, services,
devices and subscribers into a single-pane-of glass, addressing the
requirements of multiple operations groups, including network
operations, service management, customer support and planning teams. The
nGeniusONE platform combines extensive real-time and historical analysis
capabilities for a more proactive approach to managing the performance,
availability and quality of diverse revenue generating services.
Leveraging NetScout’s patented Adaptive Session Intelligence™ (ASI)
technology, the nGeniusONE platform monitors data and control plane
traffic and correlates data, signaling and service enabler performance
metrics to reveal critical interactions and interdependencies that
affect service performance.
The nGeniusONE platform enables powerful, vendor-independent analysis
across multi-technology network domains including the packet and circuit
core, IMS core, service enablers, and access networks. The nGeniusONE
platform dramatically simplifies managing complex service delivery
environments and empowers operators with actionable intelligence to
proactively identify which service and which network element is
impacting which users, to quickly identify, triage and resolve
performance issues that impact service quality and the user experience.
Proactive Management with Intelligent Early Warning Improves Service
Levels
Designed to support assuring the delivery of next generation services
over next generation networks, an integrated Service Dashboard automates
analysis and diagnostic activities with a real-time holistic view of
network and service status on a national, regional and market level,
providing top-down context of the end-to-end network and dramatically
improving visibility scale for tier-one operators. Monitored domains may
be customized based upon physical and logical attributes, and
combinations of applications, services, physical sites, geographic
regions, or user communities. Key Performance, Error and Service
Indicators (KPIs, KEIs and KSIs), and automated anomaly detection
provides Intelligent Early Warning to proactively identify emerging
performance issues before large numbers of users are affected. Modern
workflows streamline analysis and enable rapid assessment of service
behavior characteristics, including service evocation, throughput,
responsiveness and latency. Complementing NetScout’s top-down analysis
paradigm, nGeniusONE provides deep-dive subscriber, session and packet
level granularity, allowing operators to zoom into specific groups of
users, or a single user’s session to support advanced diagnostic
requirements.
Comprehensive Support for Voice Services
The nGeniusONE platform supports both packet and circuit switched voice
services enabling the analysis of subscriber voice sessions from
beginning to end, regardless of the network technology or service
delivery method used for the call. The nGeniusONE platform assesses
voice and network quality, interconnection and connection success rates
along with signaling traffic to measure attachment, registration and
call control functions. Extensive IP device and subscriber identity
awareness enables operators to track performance levels for different
device types (iPhone®, Samsung® devices, Tablets, etc.) and by user
communities to analyze usage and usability trends, and proactively
identify performance, compatibility or attachability issues that affect
the user experience. For 4G/LTE mobile networks, the nGeniusONE platform
supports next generation voice services, including VoLTE, IMS and
Circuit Switched Fall Back (CSFB) architectures. This allows mobile
operators to assess interoperability, roaming and hand-overs between IP
multi-generational voice sessions and analyze inter-domain performance,
connection, and data transfer events that enable LTE-based mobile
communication services.
Comprehensive Cloud and Data Center Monitoring
Using the same nGeniusONE platform and nGenius InfiniStream® appliance
investment, operators can leverage high-performance, enterprise-class
Network and Application Performance Management (NPM/APM) capabilities to
support data center and cloud application service monitoring
requirements. The nGeniusONE platform correlates application and network
performance metrics across application and server tiers within the data
center, providing deep visibility into application performance,
transaction latency, service requests, and load, new and active
application sessions, as well as correlated application and network
errors. Consequently the nGeniusONE platform is the only Service
Provider assurance platform that provides a complete end-to-end view of
service delivery, from the data center to the user, eliminating the need
for operators to purchase and deploy a separate APM solution.
Rich Operational Intelligence Improves Operational Efficiency
Harnessing the Big Data intelligence contained in network traffic, the
nGeniusONE platform delivers an impressive range of operational
intelligence that supports diverse operations teams and business
requirements for Customer Experience Management (CEM) reporting. With a
deep view into services, cross-domain networks, devices and user
activity, the nGeniusONE platform allows operators to proactively
optimize network and service performance, improve capacity planning
capabilities by identifying under- or over-utilized infrastructure, and
assess technology interoperability to validate OEM systems performance.
Flexible and highly contextualized insight enables operators to
accelerate new service or technology rollouts and effectively define and
tune policies. Service-level granularity enables operators to track
performance of specific markets, device usage, partner services, web
site traffic, and analyze Over the Top (OTT) service consumption to
better understand their customer base and target new service offerings
that can be monetized. Consequently, leveraging the same metrics used
for Service Assurance allows operators to consolidate management tools
and monitoring probes to greatly reduce CAPEX and OPEX while improving
data consistency and quality, enhancing operational agility and decision
making.
Powered by Next-Generation Adaptive Session Intelligence Technology
The nGeniusONE platform is powered by NetScout’s ASI Deep Packet
Inspection (DPI) engine that exploits the richness of packet-flow data
to provide a deep and highly contextualized view of service, application
and network traffic. ASI technology performs real-time data mining of
all network traffic as it crosses the wire enabling massive scale that
supports monitoring and analysis across large, distributed networks
comprised of hundreds of geographic locations, millions of users,
thousands of services and billions of session transactions per hour. Its
distributed processing architecture increases the depth and speed of
analysis, eliminating the need for middleware or aggregation servers.
ASI technology supports 40 and 100 Gigabit network links by overcoming
the physical limitations associated with capturing, recording, and
analyzing packet-flow data for very high traffic and transaction
volumes. Architected for extensibility, ASI technology enables rapid
support for new protocols, applications and next-generation technologies
such as Software Defined Networks (SDN), IPv6, adaptive video and
Web-RCS.
“In the high-demand mobile world, user experience is king, and users are
demanding faster access with increasing expectations for higher
reliability and service quality. One bad customer experience can do real
damage. But when it affects a sizable portion of your customer base, it
can rapidly spin out of control,” said Steven Shalita, vice president,
marketing at NetScout. “The introduction of nGeniusONE strengthens our
technology leadership in the service provider market by allowing
operators to implement a more proactive management strategy. Extensive
network, service and user insight enables operators to proactively
identify and resolve performance degradations to deliver consistent,
high quality service levels, reducing the risk of customer churn. The
extensibility of the nGeniusONE platform delivers extensive operational
intelligence to improve organizational efficiency, make better business
decisions, expand customer loyalty and improve the profitability of
services delivered.”
Availability
The nGeniusONE Unified Performance Management platform is available now.
Existing nGenius Service Assurance Solution customers under MasterCare℠
agreements are eligible to receive no-cost upgrades to the nGeniusONE
platform. The nGeniusONE platform is fully integrated with the nGenius
Subscriber Intelligence module enabling seamless, context-linked
workflows between the two analysis platforms. Please contact NetScout or
a NetScout authorized reseller for more information.
NetScout will be showcasing the new nGeniusONE platform at Mobile World
Congress in Barcelona, Spain, February 24 - 27, 2014 – booth number 6K50.
About NetScout Systems, Inc.
NetScout Systems, Inc. (NASDAQ:NTCT) is the market leader in Unified
Service Delivery Management enabling comprehensive end-to-end network
and application assurance. For nearly 30 years, NetScout has delivered
breakthrough packet-flow technology that provides trusted and
comprehensive real-time network and application performance intelligence
enabling unified assurance of the network, applications and users. These
solutions enable IT staff to predict, preempt and resolve network and
service delivery problems while facilitating the optimization and
capacity planning of the network infrastructure. NetScout solutions are
deployed at more than 20,000 of the world’s largest enterprises,
government agencies, and more than 165 service providers, on over one
million physical and 2,000 virtual network segments. For more
information about NetScout visit http://www.netscout.com.
Over the past five years, NetScout has achieved significant traction
across service provider markets, with deployments in all segments
including wireless, wireline, cable/multi-system (MSOs) and satellite
operators. The nGenius technology is deployed 165 service provider
production networks in 48 countries including 48 operators in North
America, 39 in Europe, 14 in the Middle East and Africa, 19 in Latin
America and 45 in Asia Pacific. NetScout technology is deployed in more
than 15 Cable/MSO and 100 mobile networks globally, including 22 LTE
production deployments.
NetScout, nGenius and InfiniStream are registered trademarks,
nGeniusONE and Adaptive Session Intelligence are trademarks of NetScout
Systems, Inc. All other trademarks are the property of their respective
owners.
Source: NetScout Systems, Inc.
NetScout Systems, Inc.
Rebecca Noriega, +1 408-571-5343
Sr.
Public and Analyst Relations Manager
Rebecca.noriega@netscout.com
or
Davies
Murphy Group, Inc.
Joseph Rigoli, +1 781-418-2460
netscout@daviesmurphy.com