Receives Omega’s prestigious NorthFace ScoreBoard AwardSM for
exceeding customer expectations for fifth time
WESTFORD, Mass.--(BUSINESS WIRE)--Mar. 30, 2015--
NetScout®
Systems, Inc. (NASDAQ: NTCT), today announced that, for the fifth
time, it has received the NorthFace
ScoreBoard AwardSM from Omega
Management Group Corp. in recognition of achieving excellence in
customer service and support in 2014. Since 2000, the award has been
presented annually to companies who, as rated solely by their own
customers, exceeded expectations in customer satisfaction during the
prior calendar year. Omega is an expert in customer experience
management (CEM) strategy, and helps companies boost revenue and profits
by consistently exceeding customer expectations for service quality.
“The NorthFace ScoreBoard Award recognizes organizations who not only
offer exemplary customer service, but who also center their existence on
a deep commitment to exceeding customer expectations,” said John
Alexander Maraganis, president & CEO of Omega. “In 2014, more than 250
projects, many international in scope, were judged from scores of
companies based in the U.S. and abroad. The majority of companies are
repeat recipients, which shows that, despite the tough economy,
implementing a CEM strategy is a reliable, proven way to achieve
business success.”
“NetScout places customer satisfaction at the forefront of our
organizational goals as it aligns with our commitment to building a
high-quality product that delivers exceptional support across our global
customer base,” said Tracy Steele, vice president, global technical
support services of NetScout. “Our strong focus on the customer has
driven our market leadership and receiving this award for the fifth time
underscores our ability to connect with our customers’ needs, as well as
deliver quality network and service assurance.”
Omega’s methodology measures customer satisfaction and loyalty levels on
a 5-point scale (or equivalent) four times during the year in such
categories as technical support, field service, customer service and
account management. NorthFace ScoreBoard Award recipients are companies
who, based solely on survey responses from their own customers, achieved
a 4.0 or above out of a possible 5.0.
“Due to its unique ‘customer-only vote’ criteria, the NorthFace
ScoreBoard Award has been viewed from its inception as the only
objective benchmark for excellence in customer service,” Maraganis said.
“Our research indicates that companies that consistently achieve a 4.0
rating or above, which we call the ‘Loyalty Zone,’ are succeeding in
locking in profitable, long-term customer relationships, and this
significantly raises the bar on their competitors.”
About NetScout Systems, Inc.
NetScout Systems, Inc. (NASDAQ:NTCT) is the market leader in application
and network performance management solutions that enable enterprise and
service provider organizations to assure the quality of the user
experience for business and mobile services. NetScout’s technology helps
these organizations proactively manage service delivery and identify
emerging performance problems, helping to quickly resolve issues that
cause business disruptions or negatively impact users of information
technology.
All trademarks, service marks and company names are the property of
their respective owners.
Source: NetScout Systems, Inc.
Media Contact:
NetScout Systems, Inc.
Donna Candelori,
+1-408-571-5226
donna.candelori@netscout.com
or
W2O
Group
Kursten Mitchell, +1-512-298-1146
kmitchell@wcgworld.com