The NetScout nGeniusONE Service Assurance Platform Helps Mobile
Operator Provide Uninterrupted LTE 4G Voice and Data Services
WESTFORD, Mass.--(BUSINESS WIRE)--Jul. 8, 2015--
NetScout
Systems, Inc. (NASDAQ: NTCT), a market leader in service assurance
solutions, today announced that Open Mobile has selected NetScout to
ensure service delivery and provide operational intelligence support for
its LTE Evolved Packet Core (EPC) and Code Division Multiple Access
(CDMA) network. The NetScout nGeniusONE®
Service Assurance platform will provide Open Mobile with end-to-end
network visibility to proactively monitor for LTE signaling issues and
enhance the customer experience.
Open Mobile, a network operator that offers a complete range of Internet
and mobile cellular services exclusively in Puerto Rico, serves its
subscribers with an impressive array of unlimited, flat-rate wireless
communication services. In order to prevent service degradation and
ensure that the network is “always on,” the nGeniusONE solution provides
comprehensive end-to-end, performance-monitoring that proactively alarms
as service degradation happens and provides service triage to quickly
identify, diagnose and resolves network issues in a single platform. The
Subscriber Intelligence Service tools within the platform enable the
Open Mobile Operations staff to build customized, granularly detailed
reports on both service functionality and customer-centric activity.
These mission- and service-critical reports identify problem areas that
can directly cause service outages or brownouts.
“NetScout’s nGeniusONE gave us even deeper insight into our network as
it enhanced our operational intelligence,” said Edgar Jaen, data
services engineering director at Open
Mobile. “In order to achieve our mission of maintaining top quality
services for our customers, we required enhanced visibility into our
network, detailed operational key-performance-indicators (KPIs) and
personalized reports. NetScout was the most complete solution to provide
what we needed.”
Open Mobile also leverages NetScout’s InfiniStream®
Appliances and Packet Flow Switch for traffic aggregation and
distribution. The InfiniStream appliance uses NetScout’s patented
Adaptive Service Intelligence™ (ASI) technology to support strategic
network links that enable the comprehensive, 24/7/365 monitoring of Open
Mobile’s IT infrastructure. As a result, NetScout provides a real-time
data mining engine that is vital to scaling and leveraging growth in IP
traffic as to not interrupt the company’s quality of service.
“Subscribers have a high expectation for voice service and operators are
realizing that providing a high quality, voice service requires a new
approach to service assurance,” said Bruce Kelley, chief technology
officer at NetScout. “We are thrilled to partner with Open Mobile to
enhance their ambitious mobile evolution strategy and provide a superior
customer experience through next-gen service assurance.”
Service assurance and network connectivity are the lifeblood of mobile
operators hoping to compete in the robust telecom landscape that fuels
modern day mobile, connected lifestyles. The nGeniusONE solution
provides a real-time, end-to-end, service-centric perspective of
networks, services and subscribers that enables operators to proactively
manage service performance, availability and quality. These capabilities
are foundational to Open Mobile’s continued success.
About Open Mobile
Headquartered in Guaynabo, Puerto Rico, a
suburb of the capital city of San Juan, Open Mobile is a mobile
telecommunications network operator offering mobile phone services
exclusively on the beautiful Caribbean island of Puerto Rico, a United
States territory. Open Mobile offers a complete range of Internet and
mobile cellular services including voice, data, Internet, 4G, and LTE
(Long-Term Evolution), VoIP (Voice over Internet Protocol) services and
more. One of the prominent mobile service operators on the island, Open
Mobile serves hundreds of thousands of subscribers, with its impressive
array of flat-rate, unlimited wireless communication services. For more
information regarding Open Mobile, please visit www.openmobilepr.com.
About NetScout Systems, Inc.
NetScout Systems, Inc.
(NASDAQ:NTCT) is the market leader in service assurance solutions that
enable enterprise and service provider organizations to assure the
quality of the user experience for business and mobile services.
NetScout technology helps these organizations proactively manage service
delivery and identify emerging performance problems, helping to quickly
resolve issues that cause business disruptions or negatively impact
users of information technology. Visit www.netscout.com.
©2015 NetScout Systems, Inc. All rights reserved. NetScout,
the NetScout logo, Guardians of the Connected World, Adaptive Service
Intelligence, InfiniStream, and nGeniusONE are registered trademarks or
trademarks of NetScout Systems, Inc., and/or its subsidiaries and/or
affiliates in the USA and/or other countries. Third-party trademarks
mentioned are the property of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150708005379/en/
Source: NetScout Systems, Inc.
NetScout Systems, Inc.
Donna Candelori, +1 408-571-5226
donna.candelori@netscout.com
or
W2O
Group
Brooke Shenkin, +1 212-301-7202
bshenkin@w2ogroup.com