Organizations assure quality UCC services in complex,
next-generation healthcare environments
WESTFORD, Mass.--(BUSINESS WIRE)--Feb. 3, 2016--
NETSCOUT
SYSTEMS, INC. (NASDAQ: NTCT), a market leader in service assurance
and cybersecurity solutions, today announced support for high-value
Unified Communications and Collaboration (UCC) initiatives being
deployed across complex, next-generation healthcare environments. The nGeniusONE®
Service Assurance platform with Adaptive Service Intelligence™
(ASI)-patented technology offers rich insights into VoIP, video, and
collaboration services simultaneously with patient care data services. A
growing number of NETSCOUT’s healthcare customers are using the unique
capabilities of the nGeniusONE platform to dramatically reduce the time
to pinpoint the root cause of service impairments impacting performance
of patient care impacting UC services.
Hospitals, clinics, healthcare networks and medical schools today are
totally dependent upon the enterprise network and the UCC services
running through them. High-quality communications is an imperative
considering the type of conversations held between doctors,
diagnosticians, patients and family members. Next-generation UCC
initiatives like hands-free communications devices for neonatal staff,
contact centers for expanded patient support and collaboration services
for staff interactions improve the overall efficiency and speed of
patient care. Since disruptions or impairments of any type may impact
prompt patient treatment, IT professionals must have the right solution
at their disposal to minimize the time it takes to discover the source
of issues impacting quality UCC service delivery.
UCC services in healthcare environments are increasingly complex,
involving sophisticated components, services and multiple vendors. When
calls are not being connected or conversations are choppy, noisy or
disconnected then patient treatment may be delayed and user experience
will be impacted. Many of the world’s largest and most innovative
healthcare organizations rely on the nGeniusONE platform to minimize
that risk and solve these issues faster resulting in better patient
care. The nGeniusONE platform uniquely delivers a complete picture of
the healthcare UCC environment with a range of new, specialized service
monitors and service dependency maps that reveal the interdependencies
between the multivendor, service delivery components to help quickly
pinpoint the root cause of issues and significantly reduce the
Mean-Time-To-Repair (MTTR).
“Voice over IP, intelligent medical devices, streaming video,
telemedicine, new healthcare applications, and rising wireless users are
all contributing to the growing complexity of IT in healthcare,” said
Matthias Machowinski, research director, Enterprise Networks and Video
for IHS. “Given the criticality of real-time communications in
healthcare settings, it is important for IT and Unified Communications
teams to have a holistic, real-time view of the overall network
environment and the ability to proactively troubleshoot and pinpoint the
source of the problem.”
“Healthcare organizations are investing in next-generation IT
initiatives to communicate better and more frequently with their
patients and leverage the knowledge and expertise of physicians in other
medical facilities,” said Eileen Haggerty, senior director with
NETSCOUT’s Enterprise Business Operations Group. “nGeniusONE helps
ensure the success of these UCC initiatives by helping healthcare
organizations confidently deploy the new services, protect their
investments and ROI, while at the same time ensuring rapid discovery of
patient care impacting problems. When high-quality patient experience
with UCC is at stake, there is no better medicine.”
To learn more about how the nGeniusONE platform reduces MTTR and quickly
pinpoints the true source of the issues impacting call quality and
connection issues in healthcare environments, NETSCOUT is hosting a
webinar February 10, 2016. For more information and to register for this
webinar, please visit http://www.netscout.com/webinar/ensuring-high-quality-unified-communications-healthcare-2/
NETSCOUT will also be at HIMSS ’16 in Las Vegas, February 29 – March 4,
2016. Please visit us at Booth #10622 to see how nGeniusONE supports
service assurance for electronic medical records, imaging, as well as
unified communications for healthcare organizations.
Availability and Pricing
The nGeniusONE platform powered by ASI technology is solving
application, UC and network performance management problems that impact
services throughout healthcare environments today. NETSCOUT has a
simplified pricing model that offers the nGeniusONE platform with
application service monitors, such as SIP and RTP, incorporated in the
integrated solution at no additional charge. Richer monitoring and media
analytics are available with a value-added UC software license.
About NETSCOUT SYSTEMS, INC.
NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) is a market leader in real-time
service assurance and cybersecurity solutions for today’s most demanding
service provider, enterprise and government networks. NETSCOUT’s
Adaptive Service Intelligence (ASI) technology continuously monitors the
service delivery environment to identify performance issues and provides
insight into network-based security threats, helping teams to quickly
resolve issues that can cause business disruptions or impact user
experience. NETSCOUT delivers unmatched service visibility and protects
the digital infrastructure that supports our connected world. To learn
more, visit www.netscout.com.
©2016 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT,
the NETSCOUT logo, Guardians of the Connected World, Adaptive Service
Intelligence, and nGeniusONE are registered trademarks or trademarks of
NETSCOUT SYSTEMS, INC., and/or its subsidiaries and/or affiliates in the
USA and/or other countries. Third-party trademarks mentioned are the
property of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160203005865/en/
Source: NETSCOUT SYSTEMS, INC.
NETSCOUT SYSTEMS, INC.
Donna Candelori, +1-408-571-5226
donna.candelori@NETSCOUT.com