Receives Omega’s prestigious NorthFace ScoreBoard AwardSM for
sixth time for exceeding customer expectations
WESTFORD, Mass.--(BUSINESS WIRE)--Apr. 14, 2016--
NETSCOUT
SYSTEMS, INC. (NASDAQ: NTCT), a market leader in service assurance
and cybersecurity solutions, announced today that it has received the NorthFace
ScoreBoard AwardSM from Omega
Management Group Corp. in recognition of achieving excellence in
customer service and support in 2015. Since 2000, the award has been
presented annually to companies who, as rated solely by their own
customers, exceeded expectations in customer satisfaction during the
prior calendar year. Omega is an expert in customer experience
management (CEM) strategy, and helps companies boost revenue and profits
by consistently exceeding customer expectations for service quality.
“The NorthFace ScoreBoard Award recognizes organizations who not only
offer exemplary customer service, but who also center their existence on
a deep commitment to exceeding customer expectations,” said John
Alexander Maraganis, president & CEO of Omega. “In 2015, more than 275
projects, many international in scope, were judged from scores of
companies based in the U.S. and abroad. The majority of companies are
repeat recipients, which shows that, despite the tough economy,
implementing a CEM strategy is a reliable, proven way to achieve
business success.”
“We are pleased to be a six-time recipient of this award that recognizes
our continued focus to provide exceptional services that connect with
our customers’ needs,” said Tracy Steele, vice president, global
technical support services, at NETSCOUT. “We thank our customers for
having confidence in NETSCOUT’s ability to provide value and improve
their operational efficiency. Our services personnel are dedicated to
the ABC’s of exceptional customer experience by always being connected
to our customers’ mission to provide Service Assurance solutions across
the globe.”
Omega’s methodology measures customer satisfaction and loyalty levels on
a 5-point scale (or equivalent) four times during the year in such
categories as technical support, field service, customer service and
account management. NorthFace ScoreBoard Award recipients are companies
who, based solely on survey responses from their own customers, achieved
a 4.0 or above out of a possible 5.0.
“Due to its unique ‘customer-only vote’ criteria, the NorthFace
ScoreBoard Award has been viewed from its inception as the only
objective benchmark for excellence in customer service,” Maraganis said.
“Our research indicates that companies that consistently achieve a 4.0
rating or above, which we call the ‘Loyalty Zone,’ are succeeding in
locking in profitable, long-term customer relationships, and this
significantly raises the bar on their competitors.”
About NETSCOUT SYSTEMS, INC.
NETSCOUT SYSTEMS, INC. (NASDAQ:
NTCT) is a market leader in real-time service assurance and
cybersecurity solutions for today’s most demanding service provider,
enterprise and government networks. NETSCOUT’s Adaptive Service
Intelligence (ASI) technology continuously monitors the service delivery
environment to identify performance issues and provides insight into
network-based security threats, helping teams to quickly resolve issues
that can cause business disruptions or impact user experience. NETSCOUT
delivers unmatched service visibility and protects the digital
infrastructure that supports our connected world. To learn more, visit www.netscout.com.
©2016 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT, the NETSCOUT
logo, Adaptive Service Intelligence, Guardians of the Connected World,
InfiniStream, nGenius and nGeniusOne are registered trademarks or
trademarks of NETSCOUT SYSTEMS, INC., and/or its subsidiaries and/or
affiliates in the USA and/or other countries. Third-party trademarks
mentioned are the property of their respective owners.
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Source: NETSCOUT SYSTEMS, INC.
NETSCOUT SYSTEMS, INC.
Donna Candelori, +1-408-571-5226
donna.candelori@NETSCOUT.com