TechValidate Confirms Adaptive Service IntelligenceTM
(ASI) Technology Improves Identification of Service Performance Problems
and Reduces Mean Time to Knowledge (MTTK) by 80 Percent or More
WESTFORD, Mass.--(BUSINESS WIRE)--Feb. 10, 2016--
NETSCOUT
SYSTEMS, INC. (NASDAQ: NTCT), a market leader in service assurance
and cybersecurity solutions, today announced results from its customer
survey through TechValidateTM, an independent
researcher that generates and validates customer experience information.
Data from the survey supports how NETSCOUT’s continuous monitoring of
traffic-based data and real time analysis to quickly locate service
performance problems help customers navigate through digital disruptions
to compete and innovate with confidence.
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Highlights from the TechValidate “Voice of the Customer” survey include:
-
4 out of 5 NETSCOUT customers reduced their MTTK by 80 percent or more
while simultaneously decreasing OPEX
-
9 out of 10 IT professionals agree that ASI technology offers
comprehensive, end-to-end visibility of service delivery dependencies
and interrelationships
-
8 out of 10 customers reduce time spent in the war room for core
incidents by 80 percent or more
“Our customers did their due diligence and selected NETSCOUT’s nGeniusONE®
Service Assurance platform and ASI technology over the competition. The
TechValidate results point to a broad range of customers who embarked on
the journey of digital transformation, and are extremely pleased with
how NETSCOUT is helping them innovate with confidence and achieve high
value business outcomes,” says Jim McNiel, chief marketing officer at
NETSCOUT.
NETSCOUT sent out a survey to hundreds of IT professionals from more
than a dozen industries scattered across the globe using the
TechValidate Software-as-a-Service (SaaS) platform. The results were
spectacular with customer satisfaction scores far exceeding the industry
benchmark. Moreover, IT professionals surveyed have a strong propensity
for recommending NETSCOUT solutions to colleagues.
Based on the collected and validated data, NETSCOUT published customer
testimonials, case studies, blogs, and infographics, all of which can be
viewed here.
The TechValidate survey results showcased how NETSCOUT customers use
nGeniusONE and ASI technology for continuous monitoring and real-time
analysis to deliver innovative business services and the highest quality
user experience possible. Information Technology initiatives such as
data center virtualization, Software-Defined Networking (SDN), cloud,
BYOD and Unified Communications results in greater complexity and more
things that can go wrong in the service delivery environment. Hundreds
of TechValidate proof points show how IT professionals, as Guardians of
the Connected World, use NETSCOUT solutions to deliver exceptional
service performance by reducing downtime risks.
About TechValidate
A wholly owned subsidiary of SurveyMonkey®,
and founded in 2007, TechValidate is a pioneer and leader in the
marketing content automation field. TechValidate's on-demand offering is
the first and only automated platform that collects and transforms
customer experience data into credible content (case studies, ROI
analyses, customer testimonials, customer reviews) for use across all
key marketing and sales communication channels. The company serves
customers from fast-growing startups to Fortune 500 companies and in
industries, ranging from technology, financial services, life sciences,
health care, and telecommunications. Learn more at www.techvalidate.com and
view all vendor research in the TechValidate
Content Library.
About NETSCOUT SYSTEMS, INC.
NETSCOUT SYSTEMS, INC. (NASDAQ:
NTCT) is a market leader in real-time service assurance and
cybersecurity solutions for today’s most demanding service provider,
enterprise and government networks. NETSCOUT’s Adaptive Service
Intelligence (ASI) technology continuously monitors the service delivery
environment to identify performance issues and provides insight into
network-based security threats, helping teams to quickly resolve issues
that can cause business disruptions or impact user experience. NETSCOUT
delivers unmatched service visibility and protects the digital
infrastructure that supports our connected world. To learn more, visit www.netscout.com.
©2016 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT, the NETSCOUT
logo, Adaptive Service Intelligence, Guardians of the Connected World
and nGeniusOne are registered trademarks or trademarks of NETSCOUT
SYSTEMS, INC., and/or its subsidiaries and/or affiliates in the USA
and/or other countries. Third-party trademarks mentioned are the
property of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160210005322/en/
Source: NETSCOUT SYSTEMS, INC.
NETSCOUT SYSTEMS, INC.
Donna Candelori, +1-408-571-5226
Donna.Candelori@netscout.com