Receives Omega’s prestigious NorthFace ScoreBoard AwardSM for
exceeding customer expectations for seventh time
WESTFORD, Mass.--(BUSINESS WIRE)--Mar. 21, 2017--
NETSCOUT
SYSTEMS, INC., (NASDAQ: NTCT), a leading provider of business
assurance, a powerful combination of service assurance, cybersecurity,
and business intelligence solutions, today announced that it has
received the NorthFace
ScoreBoard AwardSM from Omega
Management Group Corp., in recognition of achieving excellence in
customer service and support for NETSCOUT
nGeniusONE® Service Assurance solutions in 2016. Since 2000, the
award has been presented annually to companies who, as rated solely by
their own customers, exceeded expectations in customer satisfaction
during the prior calendar year. Omega is an expert in customer
experience management (CEM) strategy, and helps companies boost revenue
and profits by consistently exceeding customer expectations for service
quality.
“The NorthFace ScoreBoard Award recognizes organizations who not only
offer exemplary customer service, but who also center their existence on
a deep commitment to exceeding customer expectations,” said John
Alexander Maraganis, president and chief operating executive, Omega. “In
2016, more than 290 projects, many international in scope, were judged
from scores of companies based in the U.S. and abroad. The majority of
companies are repeat recipients, which shows that, despite the tough
economy, implementing a CEM strategy is a reliable, proven way to
achieve business success.”
“From our ten support centers around the globe, and backed by the
strength of our entire organization, NETSCOUT’s technical support and
education teams have a relentless focus on our customers’ success in the
connected world,” said Tracy Steele, vice president, global technical
support services, NETSCOUT. “Our responsive, highly-trained staff is
eager to provide differentiated services that our customers rely on to
improve their bottom line. Receiving this award for the seventh time
validates our commitment to enable our customers to realize the value of
NETSCOUT’s business assurance offerings.”
Omega’s methodology measures customer satisfaction and loyalty levels on
a 5-point scale (or equivalent) four times during the year in such
categories as technical support, field service, customer service, and
account management. NorthFace ScoreBoard Award recipients are companies
who, based solely on survey responses from their own customers, achieved
a 4.0 or above out of a possible 5.0.
“Due to its unique ‘customer-only vote’ criteria, the NorthFace
ScoreBoard Award has been viewed from its inception as the only
objective benchmark for excellence in customer service,” Maraganis said.
“Our research indicates that companies that consistently achieve a 4.0
rating or above, which we call the ‘Loyalty Zone,’ are succeeding in
locking in profitable, long-term customer relationships, and this
significantly raises the bar on their competitors.”
About NETSCOUT
NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) is a leading provider of business
assurance – a powerful combination of service assurance, cybersecurity,
and business intelligence solutions – for today’s most demanding service
provider, enterprise and government networks. NETSCOUT’s Adaptive
Service Intelligence (ASI) technology continuously monitors the service
delivery environment to identify performance issues and provides insight
into network-based security threats, helping teams to quickly resolve
issues that can cause business disruptions or impact user experience.
NETSCOUT delivers unmatched service visibility and protects the digital
infrastructure that supports our connected world. To learn more, visit www.netscout.com
or follow @NETSCOUT on Twitter, Facebook, or LinkedIn.
©2017 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT, the
NETSCOUT logo, Guardians of the Connected World, Adaptive Service
Intelligence, InfiniStream, InfiniStreamNG, nGenius and nGeniusONE are
registered trademarks or trademarks of NETSCOUT SYSTEMS, INC., and/or
its subsidiaries and/or affiliates in the USA and/or other countries.
Third-party trademarks mentioned are the property of their respective
owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170321005466/en/
Source: NETSCOUT SYSTEMS, INC.
NETSCOUT
Donna Candelori, 1-408-571-5226
donna.candelori@netscout.com