Receives CRMI’s prestigious NorthFace ScoreBoard AwardSM
for exceeding customer expectations
WESTFORD, Mass.--(BUSINESS WIRE)--May 15, 2018--
NETSCOUT
SYSTEMS, INC., (NASDAQ:NTCT), a leading provider of service
assurance, security, and business analytics, announced today that it has
received the NorthFace
ScoreBoard AwardSM (NFSB) from Customer
Relationship Management Institute LLC (CRMI) in recognition
of achieving excellence in customer service and support for NETSCOUT
nGeniusONE® Service Assurance solutions in 2017.
Since 2000, the award has been presented annually to companies who as
rated solely by their own customers, exceeded their expectations in
customer service. Each year thousands of companies both domestic and
international are invited to apply for the NFSB Award in such categories
as technical support, field service, customer service, professional
services, account management and other customer facing groups. The NFSB
award audit criteria includes providing CSAT survey results for the
calendar year, achieving CSAT rating of 4.0 out of 5.0 or equivalent
rating system such as NPS, successfully passing an audit of CSAT survey
results and providing written verification of CSAT survey results by the
company’s executive management. The majority of NFSB award companies are
repeat recipients, which shows that investing in implementing a CX
Strategy is a reliable, proven way to achieve business success.
“The NorthFace ScoreBoard Award is widely recognized as the most
prestigious award for customer service excellence due to its unique
customer only vote criteria. The award also recognizes organizations
that not only offer exemplary service but, those who have chosen to make
their CX Strategy a key component of their company’s DNA,” said John
Alexander Maraganis, President & CEO of CRMI.
“We are pleased and thankful to our customers for bestowing this honor
on the global services team for the 8th time. This
independent survey validates the commitment of the entire NETSCOUT
organization to deliver state-of-the-art products that are supported
with quality, relevant services which exceed our customers’
expectations,” said Tracy Steele, Vice President, Global Services
Operation. “Our highly responsive Global Services organization is
relentless in working with our customers to gain visibility and realize
the full value of their NETSCOUT solutions.”
About NETSCOUT
NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) assures digital business services
against disruptions in availability, performance, and security. Our
market and technology leadership stems from combining our patented smart
data technology with smart analytics. We provide real-time, pervasive
visibility, and insights customers need to accelerate and secure their
digital transformation. Our approach transforms the way organizations
plan, deliver, integrate, test, and deploy services and applications.
Our nGenius service assurance solutions provide real-time, contextual
analysis of service, network, and application performance. Arbor
security solutions protect against DDoS attacks that threaten
availability and advanced threats that infiltrate networks to steal
critical business assets. To learn more about improving service,
network, and application performance in physical or virtual data
centers, or in the cloud, and how NETSCOUT’s performance and security
solutions, powered by service intelligence can help you move forward
with confidence, visit netscout.com or
follow @NETSCOUT and @ArborNetworks on Twitter, Facebook, or LinkedIn.
©2018 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT, the
NETSCOUT logo, Guardians of the Connected World, Adaptive Service
Intelligence, Arbor Networks, the Arbor Networks logo, ATLAS,
InfiniStream, InfiniStreamNG, nGenius, and nGeniusONE are registered
trademarks or trademarks of NETSCOUT SYSTEMS, INC., and/or its
subsidiaries and/or affiliates in the USA and/or other countries.
Third-party trademarks mentioned are the property of their respective
owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180515005501/en/
Source: Netscout Systems, Inc.
Netscout Systems, Inc.
Donna Candelori, +1-408-571-5226
Director,
Corporate Communications
Donna.candelori@netscout.com